Policy Overview Performance Analytics dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Policy Overview Performance Analytics dashboard

    The Policy Overview dashboard in ServiceNow provides an executive-level view of compliance requirements, overall compliance status, and detailed compliance breakdowns. This helps users quickly identify areas of concern within their organization's policies and controls.

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    Access to this dashboard is restricted to users with the compliance administrator and compliance manager roles. Starting with version 18.1.1 of the Policy and Compliance Management application, the dashboard is available in the Next Experience UI Framework, enhancing usability and interface consistency for customers on newer releases such as Vancouver or Washington DC.

    Key Features

    • Role-based access: Compliance administrators can view and edit dashboard details, while compliance readers have view-only access to compliance data and breakdowns.
    • Easy navigation: The dashboard can be accessed via the navigation path All > Policy and Compliance > Policies and Procedures > Analytics Overview.
    • Comprehensive reports: The dashboard includes several visual reports to monitor compliance effectively:
      • Control compliance (donut chart) - overall compliance of all controls.
      • Control details (donut chart) - breakdown of controls by owner, category, or type.
      • Compliance score by department (bar chart) - average compliance scores by assignment group or department.
      • Control Overview (bar chart) - counts of exempted controls by entities.
      • Exempted controls by policy (bar chart) - number of controls exempted per policy.
      • Exempted controls by entity (bar chart) - control issues closed with an accepted risk response.
      • Control Issues by Policy (opened date) (line chart) - weekly count of opened control issues grouped by policy.
      • Total Control Objectives by Policy (bar chart) - count of control objectives by type within each policy.
    • Integration with Compliance Workspace: The dashboard can also be directly viewed from the Compliance Workspace, providing a consolidated environment for compliance monitoring.

    Benefits for ServiceNow Customers

    • Gain a consolidated and visual overview of policy compliance status and control effectiveness.
    • Quickly identify and prioritize areas that require attention or remediation.
    • Ensure compliance teams have role-appropriate access to detailed compliance insights.
    • Utilize the modern Next Experience UI Framework for an improved user experience on supported versions.
    • Leverage built-in reports for actionable compliance intelligence without needing custom report development.

    Policies Overview dashboard provides an executive view into compliance requirements, overall compliance, and compliance breakdowns so areas of concern can be identified quickly. Users with the compliance administrator and compliance manager roles view the Policies Overview dashboard.

    Important:
    Starting with version 18.1.1 of the Policy and Compliance Management application, the Policy Overview dashboard is available in the Next Experience UI Framework.

    If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

    Figure 1. Policy Overview dashboard
    A short video featuring the different tabs in the Policy Overview dashboard.

    Required ServiceNow AI Platform roles

    • Compliance administrator (sn_compliance.admin): To view and edit the details in the Policy Overview dashboard.
    • Compliance reader (sn_compliance.reader): To view the compliance requirements, overall compliance, and compliance breakdowns.

    Access the Policy Overview dashboard

    To open the dashboard, navigate to All > Policy and Compliance > Policies and Procedures > Analytics Overview.

    Reports

    Important:
    Starting with version 18.1.1 of the Policy and Compliance Management application,the following Policy Overview dashboard reports can be viewed in the Next Experience UI Framework.
    Table 1. Policies and Procedures Overview reports in the base system
    Title Type Description
    Control compliance Donut chartDonut icon Displays the overall compliance of all the controls in the system.
    Control details Donut chartDonut icon Displays a breakdown of controls grouped by owner, category, or type.
    Compliance score by department Bar chart Bar icon. Overall (average) compliance score by assignment group/department
    Control Overview Bar chartColumn icon Displays control counts exempted by entities.
    Exempted controls by policy Bar chart Bar icon. Displays the number of controls exempted by policies.
    Exempted controls by entity Bar chart Bar icon. Displays a list of control issues that have been closed with a response value of accept, meaning the issue was not remediated.
    Control Issues by Policy (Opened Date) Line chartLine icon Displays the number of control issues opened each week, grouped by policy.
    Total Control Objectives by Policy Bar chartBar icon. Displays a count of the overall number of control objectives in each policy. The chart is stacked to display control objectives by type.
    Note:
    You can view this dashboard directly from the Compliance Workspace as well. For more information, see View dashboards in Compliance Workspace