Report a GRC issue from Employee Center

Use the employee portal to review and work on the action plan related to the observation which is confirmed as an issue that as an auditee or issue owner you need to remediate.

Before you begin

Role required: sn_grc.business_user

Note:

If you have installed GRC: Advanced Core, then by default the value of the sn_grc_advanced.enable_my_issues_hide_my_reported_issues system property is also set to true. These two conditions must be fulfilled to view the Issue triage form in Employee Center. Otherwise, you can view only the Issue form.

About this task

Use the Report Issue form to report an issue based on a control breakdown, missing policy, or an event that is non-compliant to a policy, standard, guideline, or regulation. You can also use this form to suggest an improvement or to report a risk event.

Procedure

1. Navigate to Self-Service > Employee Center.
2. Select the Browse all Risk & Compliance section.
3. Select the Report Issue catalog item.
4. On the form, fill in the fields.

   Table 1. Report Issue form

   Field	Description
   What is the issue?	Brief description about the issue.
   Describe in detail	Detailed description of the issue.
   When did you discover the issue?	Date the issue was identified.
   What is the issue related to?	Entity to which the issue is related.
   What was affected?	Record details of the entity that you selected. The options in this field depend on the entity that you select in the previous field.
   What type of issue is this?	Type of issue.
   Other	Option to select if you do not find the correct category of entity to which your issue is related. Following four fields appear if you select the Other option.
   Has the incident already occurred?	Indicate whether the incident has occurred before.
   Was there a monetary loss?	Monetary loss associated to the issue.
   Currency	Currency in which the loss is estimated. If there was a monetary loss, then this field appears.
   What is the expected monetary loss?	Estimated monetary loss as a result of the issue.
   Select the impact rating	Non-monetary impact of the issue. The choices are as follows: Low Medium High
   How was the event discovered?	Source through which the issue was identified.
   What actions have you taken so far to contain or remediate the issue?	Brief description of the action taken to remediate the issue.
   What do you believe to be the root cause of this issue?	Analysis of the root cause of the issue.

5. Select Submit.
   You are directed to the My Request summary page where you can view your issue triage request number. This page is read-only and you can view all your requests that you have raised as a business user.
6. Post a message in the Activity field to prioritize your issue when it is being triaged.
7. Select the Attachments tab to attach any document related to the issue.
8. Click My Requests link at the top right corner to view all the requests that includes your issues and issue triage.

   Figure 1. My Requests page

   

9. Click the issue triage request number, which has a prefix IST, to view messages, if any, from the approver.
   The issue triage list view header displays the name of the person who opened the issue triage, issue type, substate, triage owner, and its priority.
10. To send additional information on the issue triage to the triage owner, click the Actions list.
11. Enter your information in the Comments field of the Send additional information pop-up.
12. Click the Send button.