Add causes and consequences to a privacy case

Define the root cause for the reported privacy case or event and its consequences on the organization using the Privacy Case Management application.

Before you begin

Role required: sn_privacy_case.privacy_case_analyst

About this task

You can add multiple causes to a privacy case and define a primary cause. Any privacy case can only have one primary cause. You can also add a cause that is suspected but not confirmed. Apart from specifying the primary the cause, you can specify the consequence and any remediation measures taken to address the case.

Procedure

1. Navigate to All > Privacy Management > Privacy Workspace.
2. Select the list icon .
3. Select All Cases.
4. Open the case for which you want to add a cause and consequence.
5. Select New.
6. On the Cause and consequence form, fill in the fields.
   For a description of the field values on the Cause and consequence form, see Cause and consequence form.
7. Select Save.

• Cause and consequence form
  Learn about the fields on the cause and consequence form. Use this form to define cause and consequence in the Privacy Case Management application.