Configure inbound email to enable privacy case creation

Set up a designated email address that employees can use to report privacy cases through email.

Before you begin

Role required: Privacy admin

Procedure

1. Configure inbound email configuration:
   1. Navigate to All > System Properties > Email Properties.
   2. In Inbound Email Configuration section, do the following:
   • Set Email receiving enabled to Yes.

     This enables the instance to process incoming emails.

   • Set Automatically create users for incoming emails from trusted domains to Yes.

     This enables the application to create user records for senders from trusted domains.

2. Add the group email address for privacy case creation:
   1. Navigate to All > Privacy Case Management > Case Configuration > Case Type.
   2. Select the Inbound Email Configuration tab.
   3. Add the group email address (for example, create-<case/inquiry>@emaildomain.com).
      This email address is used by requesters to send privacy requests that automatically generate as cases.