Roles installed with Privacy Management

Release version: Australia

Updated March 12, 2026

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Summary of Roles Installed with Privacy Management

The GRC: Privacy Management application equips users with various roles essential for managing privacy compliance within an organization. Each role has specific responsibilities that contribute to maintaining the organization's privacy standards and regulatory compliance.

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Key Features

Privacy Analyst (snprivacy.analyst): Focuses on managing privacy compliance for their processing activities. Key tasks include conducting privacy impact assessments, managing compliance concerns, and testing control effectiveness.
Privacy Manager (snprivacy.manager): Oversees the organization's privacy compliance posture. Responsibilities include developing privacy regulations, monitoring compliance, and reporting to management.
Privacy Administrator (snprivacy.admin): Configures privacy management solutions to meet team requirements, including setting up automated privacy assessments and monitoring dependencies.
Privacy Assessment Responder (snprivacy.assessmentresponder): Engages in responding to privacy assessments and raising privacy requests from the portal.
Privacy Business User (snprivacy.businessuser): Can edit assigned processing activities and respond to assessments during the Discover state.
Privacy Developer (snprivacy.developer): Responsible for writing custom scripts related to privacy management.
Privacy Employee User (snprivacyemp.privacyemployee): Allows employees to request privacy impact assessments and report policy violations from the Employee Center if the Privacy Employee User application is installed.
Lite Operators: If the GRC: Privacy Lite User application is installed, users can respond to privacy assessment tasks, work on processing activities, handle breach assessments, and manage assigned tasks.

Key Outcomes

By utilizing these roles, organizations can effectively manage their privacy compliance efforts, ensure adherence to regulations, and streamline privacy-related tasks. This structured role assignment enhances collaboration among team members and supports a proactive approach to privacy management.

The GRC: Privacy Management application installs the roles for the privacy analyst, the privacy manager, and the privacy administrator to perform their respective tasks.

Table 1. Roles and their descriptions
Role title [name]	Description	Contains roles
Privacy Analyst [sn_privacy.analyst]	Privacy analysts are responsible for managing the privacy compliance posture of the processing activities owned by them. They perform the following tasks: Assess the processing activities regularly by sending and reviewing privacy impact assessments. Work with the management and business users to identify and manage controls related to a processing activity. Manage and resolve the concerns of business users about compliance-related issues and policy exceptions. Test and monitor control effectiveness.	sn_grc_workspace.task_reader sn_risk_advanced.ara_approver sn_risk_advanced.ara_assessor sn_risk.user sn_compliance.user sn_privacy_case.privacy_case_analyst
Privacy Manager [sn_privacy.manager]	Privacy managers are responsible for managing the overall organization level privacy compliance posture. They perform the following tasks: Develop and implement privacy regulations, authority documents, and policies. Review privacy regulatory requirements and policies. Design and monitor controls to deal with violations of privacy regulations and internal policies. Plan privacy programs and scope entities. Creating privacy impact assessment templates. Continuously monitor control effectiveness and recommend effective improvements. Supervise the privacy compliance team. Report to management and the Board of Directors on compliance posture. Discover who is implementing privacy regulation for the first time in their organization.	sn_compliance.manager sn_privacy.analyst sn_risk.manager sn_grc_workspace.task_admin sn_compliance.attestation_creator sn_grc_reg_change.manager sn_privacy_case.privacy_case_manager
Privacy Admin [sn_privacy.admin]	Privacy administrators administer the privacy policy and compliance management. Users assigned this role are responsible for configuring privacy management solutions as per the privacy team's requirements. They perform the following tasks: Configure privacy impact assessments and automated flows to trigger assessments Configure rules to auto-create processing activities out of privacy screening assessments. Monitor the ServiceNow AI Platform dependencies with other applications and modules. Can read the scripts under Processing activity script configurations related list.	sn_privacy.manager sn_risk_advanced.ara_admin sn_compliance.admin sn_privacy_case.privacy_case_admin
Privacy assessment responder [sn_privacy.assessment_responder]	Privacy assessment responders can respond to the privacy assessments as key stakeholders. They can also raise privacy requests from the portal.	sn_grc_workspace.task_reader canvas_user
Privacy business user [sn_privacy.business_user]	Privacy business users can edit the assigned processing activities in the Discover state, and also respond to the assessments.	sn_grc_workspace.task_reader canvas_user sn_privacy_case.privacy_case_business_user sn_grc.business_user
Privacy developer [sn_privacy.developer]	Privacy developers can write custom scripts	sn_privacy.admin
If the Privacy Employee User application is installed, then the following roles are available.
Privacy employee user [sn_privacy_emp.privacy_employee]	Enables your employees to perform the following operations from the Employee Center: Proactively request privacy impact assessments (PIAs) for new implementations, applications, and processes from the Employee Center. Report privacy cases related to data privacy policy and regulatory violations. Read and acknowledge organizational privacy policies Create policy exceptions. Create privacy issues.	sn_grc.issue_employee_user sn_compliance.policy_ack_employee_user sn_compliance.policy_exception_employee_user
If the GRC: Privacy Lite User application is installed, then the following roles are considered as lite operators.
sn_privacy.assessment_responder sn_privacy_case.privacy_case_business_user sn_privacy.business_user sn_grc_pdr.data_owner_admin	Users with the lite operator role can do the following: Respond to privacy assessment tasks as business users. Work on the processing activity as a business user when it’s assigned to you to collect the required details. Respond to the processing activity's criticality risk assessments and object-based assessment. Respond to the detailed privacy risk assessments on each risk identified on a processing activity. Work on breach assessments and other privacy case tasks. Respond to the assessment and investigation tasks assigned by the privacy team. Work on personal data rights action tasks to handle data according to the requester's requests. Respond to the assigned control attestations. View, update, and close assigned issues. Create, update, and close assigned remediation tasks. Respond to the assigned manual indicator tasks.