Update privacy content

  • Release version: Australia
  • Updated May 12, 2026
  • 2 minutes to read

    • Update an installed authority document or risk statement version to add newer citations, control objectives, and risk statements to your privacy library.

    Disclaimer

    Important:

    The ServiceNow Risk products help customers address regulatory requirements under various jurisdictions. However, we do not guarantee compliance and customers are ultimately responsible for their own compliance with applicable regulations.

    ServiceNow aims to provide software updates for new or updated major regulations and requirements within twelve to eighteen months of the regulation's publication. For regulations for which ServiceNow provides a level of support in the base system, ServiceNow aims to provide software updates for minor regulatory changes within 12 months and for major regulatory changes within up to 18 months depending on scope and impact. We differentiate between typical regulatory content updates, which do not require software updates or enhancements, and regulatory updates, which do require software updates or enhancements. Content updates are generally delivered on a shorter cadence than if software update or enhancement is required for the regulatory update or change.

    Before you begin

    Role required: sn_privacy.manager

    Procedure

    1. In the Privacy Workspace, select the Privacy content icon.
    2. Select the Privacy Frameworks tab or the Risk Statements tab depending on the content you want to update.
    3. On the Active sub-tab, locate the activated authority document or risk statement version update, and select Update.
    4. Review the disclaimer, and select Agree.
      The installation wizard opens, showing records associated with the selected authority document or risk statement version.
      Important:
      Control objectives and risk statements are AI-generated. Although AI models are exposed to major privacy regulations, they aren't trained on the risk and compliance methodologies that your teams may use to derive a complete, consistent set of control objectives and risk statements from a regulation. Review each record for accuracy, scope, and fit with your internal taxonomy before you map it to processing activities or assessment questions.
    5. Select the records to install, and select Next.

      Records not yet added to your library appear as Ready. Records already installed from this version appear as Installed.

      Table 1. Authority document installation wizard
      Record type Description
      Citation Citations associated with the selected authority document. To view the source regulatory text related to the citations, add Supplemental guidance as a column using the Personalize fields option.
      Note:
      Citation descriptions are AI-generated. Supplemental guidance is formatted by AI. Review all content for accuracy.
      Control objective Control objectives mapped to the selected citations. If no control objectives are mapped to the selected citations, proceed to the next step.
      Table 2. Privacy risk statement installation wizard
      Record type Description
      Risk statement Privacy risk statements available with the selected version.
    6. Review the number of selected records, and select Submit.
      The status changes to Updating while installation is in progress.
    7. Refresh the page to verify that installation is complete.

    Result

    The installed records are available in the List view of the Privacy Workspace.