Associating an AI-recommended citation to an open regulatory alert

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Associating an AI-recommended citation to an open regulatory alert

    ServiceNow’s GRC: Predictive Intelligence application leverages AI and machine learning (ML) to automatically suggest citations to associate with open regulatory alerts. Traditionally, citations—specific requirements from authority documents such as laws and regulations—were manually downloaded or created within Compliance Workspace. Now, a similarity solution model trained on relevant data can recommend citations based on a confidence score, indicating the likelihood of a correct match. This streamlines compliance teams’ efforts to evaluate incoming regulatory alerts for applicability to their organization.

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    Users with the sncomplianceadmin role are responsible for training the solution definition after installing the Predictive Intelligence application and managing data refresh frequencies. Users with the mladmin role can customize the solution based on citation and regulatory feed data tables. This AI-driven approach enhances the accuracy and efficiency of compliance mapping within ServiceNow’s GRC environment.

    Key benefits

    • Improved regulatory compliance mapping: Automatically linking citations to regulatory alerts facilitates more effective and accurate reporting.
    • Reduced manual effort: Compliance teams spend less time identifying and mapping relevant citations to incoming alerts, accelerating response and analysis.

    Practical user experience

    When associating AI-recommended citations to regulatory alerts, users see:

    • The confidence score indicating the reliability of the AI suggestion.
    • The citation name and its related authority document, both accessible via links for detailed review.
    • Options to associate or ignore the recommendation.
    • A history icon to review past actions taken on the regulatory alert, including when recommendations were accepted or dismissed.

    This functionality enables compliance teams to efficiently validate and document regulatory requirements, ensuring timely and accurate compliance management.

    Associate a citation to an open regulatory alert by using the GRC: Predictive Intelligence application and a similarity solution model that uses an AI-recommended citation. Your compliance team can check the incoming regulatory alerts to determine if the citations or requirements apply to your organization.

    Overview of associating a citation to a regulatory alert

    Traditionally, if you had a subscription license, you could download a citation from a third-party provider or create a citation from an authority document by using Compliance Workspace.
    Note:
    An authority document is a document that contains the external regulations, such as the laws, regulations, and standards, that your organization must comply with.

    A citation is a passage or an expression from an authority document that your business must comply with. It’s an individual requirement within an authority document.

    Now, you can use AI and machine learning (ML) to train a similarity solution model that automatically suggests which citations to add to the regulatory alerts. The citations are based on a confidence score that indicates the level of confidence that a prediction is correct. A higher score means that the match has a higher probability of being correct.

    The Governance, Risk, and Compliance: Predictive Intelligence application uses AI and ML to make the GRC application adding citations smarter. These suggestions are based on a confidence score that is based on the recommended citation.

    A user with the sn_compliance_admin role must train the solution definition after they install the GRC: Predictive Intelligence application with its dependencies. A user with the ml_admin role can also customize the solution definition. This modification is based on the data in the [sn_complaince_citation] and the [sn_grc_reg_change_reg_feed] table. If you have the sn_compliance_admin role, you can select how frequently you want to refresh the data that you use to retrieve your similarity results. For more information about solution definitions, see Similarity solution definitions.

    Key benefits of associating a citation to a regulatory alert

    By associating an AI-recommended citation to an open regulatory alert, your organization gets the following key benefits:
    • Enhanced regulatory compliance mapping for effective reporting.
    • Reduced manual effort by your compliance team to identify and discover citations that are mapped to the incoming regulatory alerts.

    What you see when associating an AI-recommended citation card to a regulatory alert

    When you use AI to associate a recommended citation card to a regulatory alert, you see the following details:
    • The confidence score of the recommended citation.
    • The citation name and authority document name that links with the citation and authority. You can open the links in separate windows.
    • An option to ignore the recommendation.
    • An option to associate the recommendation.
    • The history icon that enables you to view the history of actions that were taken on the regulatory alert, including the dates when the recommendations were added or ignored by your users.