--- sourceDocument: Brazil Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Email notifications in Regulatory Change Management # Email notifications in Regulatory Change Management {#ariaid-title1} Release version: Brazil Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Email notifications are sent by the Regulatory Change Management (RCM) application at different stages of the regulatory alert workflow. ## Email notifications {#email-notifications-in-rcm__section_e3r_333_ydc} An admin can modify email notifications to change when to send it, who receives it, and what it contains. For more information, see [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). The following table describes the notifications, recipients, and the associated conditions provisioned in the RCM application. Workflow-driven notifications : Sent at different stages of the regulatory alert and action task lifecycle.{#email-notifications-in-rcm__table_workflow_notifications_rcm__entry__4} | Notification | Purpose | Triggering conditions | Recipient and roles | |-|-|-|-| | Assign Regulatory Feed | Informs the coordinator that a regulatory alert has been assigned to them for triage. | Sent when a record is inserted or updated. Condition: Coordinator is set or changed. | Recipient: coordinator.email Roles: RCM user with sn_grc_reg_change.user role | | Assign Regulatory Change Task | Informs the assignee that a regulatory change task has been assigned, with its due date. | Sent when a record is inserted or updated. Condition: Assigned to is set or changed. | Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role | | Assign Source Document Import Task | Informs the assignee that a source document import task has been assigned, with its due date. | Sent when a record is inserted or updated. Condition: Assigned to is set or changed. | Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role | | Assign Regulatory Action Task | Informs the assignee that an action task has been assigned, with its due date. | Sent when a record is inserted or updated. Condition: Assigned to is set or changed. | Recipient: assigned_to.email Roles: Compliance manager (sn_compliance.manager), risk manager (sn_risk.manager), compliance analyst (sn_compliance.user), or risk analyst (sn_risk.user) | | Review Regulatory Change Task | Informs the approver that a regulatory change task is awaiting their review and approval. | Sent when a record is inserted or updated. Condition: Approval is for a regulatory change task and its state is Requested. | Recipient: approver.email Roles: RCM manager with sn_grc_reg_change.manager role | | Review Import Document Task | Informs the approver that a source document import task is awaiting their review and approval. | Sent when a record is inserted or updated. Condition: Approval is for an import document task and its state is Requested. | Recipient: approver.email Roles: RCM manager with sn_grc_reg_change.manager role | | Regulatory Change Task approved | Informs the assignee that the regulatory change task has been approved. | Sent when a record is updated. Condition: Approval state changes to Approved for a regulatory change task. | Recipient: sysapproval.assigned_to Roles: RCM user with sn_grc_reg_change.user role | | Source Import Document Task approved | Informs the assignee that the source document import task has been approved. | Sent when a record is updated. Condition: Approval state changes to Approved for a source document import task. | Recipient: sysapproval.assigned_to Roles: RCM user with sn_grc_reg_change.user role | | Reject Regulatory Change Task | Informs the assignee that the regulatory change task has been rejected. | Sent when a record is updated. Condition: Task is rejected. | Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role | | Reject Source Import Document Task | Informs the assignee that the source document import task has been rejected. | Sent when a record is updated. Condition: Task is rejected. | Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role | | Cancel Regulatory Change Task | Informs the assignee that the regulatory change task has been cancelled. | Sent when a record is updated. Condition: Task is cancelled. | Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role | | Source Import Document Task cancelled | Informs the assignee that the source document import task has been cancelled. | Sent when a record is updated. Condition: Task is cancelled. | Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role | | Regulatory Change Task request cancelled | Informs the assignee that the approval request for a regulatory change task has been cancelled. | Sent when a record is updated. Condition: Approval state changes to Cancelled for a regulatory change task. | Recipient: sysapproval.assigned_to Roles: RCM user with sn_grc_reg_change.user role | | Import Document Task request cancelled | Informs the assignee that the approval request for a source document import task has been cancelled. | Sent when a record is updated. Condition: Approval state changes to Cancelled for a source document import task. | Recipient: sysapproval.assigned_to Roles: RCM user with sn_grc_reg_change.user role | | Regulatory feed closed | Informs the coordinator that a regulatory alert has been closed. | Sent when a record is updated. Condition: Regulatory alert state changes to Closed. | Recipient: coordinator.email Roles: RCM user with sn_grc_reg_change.user role | [ ] {#email-notifications-in-rcm__table_workflow_notifications_rcm} Smart assessment notifications : Sent to notify users about regulatory assessments created, cancelled, or reassigned. : {#email-notifications-in-rcm__table_smart_assessment_notifications_rcm__entry__4} | Notification | Purpose | Triggering conditions | Recipient and roles | |-|-|-|-| | Smart assessment created | Informs the assessor that a smart assessment has been created from a regulatory alert. | Sent when a smart assessment creation event is fired from a regulatory alert. | Recipient: Assessment respondent Roles: Business user with sn_grc.business_user role | | Smart assessment completed | Informs the requester that a smart assessment has been completed. | Sent when a smart assessment completion event is fired. | Recipient: Assessment requester Roles: Business user with sn_grc.business_user role | | Smart assessment cancelled | Informs the assessor that a smart assessment has been cancelled. | Sent when a smart assessment cancellation event is fired, or when an alert is marked not applicable or cancelled. | Recipient: Assessment respondent Roles: Business user with sn_grc.business_user role | | Smart assessment reassigned | Informs users that a smart assessment has been reassigned. | Sent when an assessment reassigned event is fired for an assessment scoped to a regulatory alert. | Recipient: Users Roles: Business user with sn_grc.business_user role | [ ] {#email-notifications-in-rcm__table_smart_assessment_notifications_rcm} Risk assessment notifications : Sent to notify users about risk assessments created, cancelled, or reassigned. : {#email-notifications-in-rcm__table_risk_assessment_notifications_rcm__entry__4} | Notification | Purpose | Triggering conditions | Recipient and roles | |-|-|-|-| | Notify assessor | Informs the assessor that a risk assessment is assigned to them. | Sent when a record is inserted or updated. Condition: State changes to In progress for an assessment scoped to a source record. | Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles | | Assessor changed | Informs the assessor that a risk assessment has been reassigned. | Sent when a record is inserted or updated. Condition: Assessor user changes while the assessment is in progress, for an assessment scoped to a source record. | Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles | | Approver changed | Informs the approver that a risk assessment has been reassigned for approval. | Sent when a record is inserted or updated. Condition: Approver user changes without a state change for an assessment scoped to a source record. | Recipient: approver_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_approver roles | | Notify Approver to Approve Assessment | Informs the approver that a submitted risk assessment is awaiting their approval. | Sent when a record is inserted or updated. Condition: The approval state is Requested for a risk assessment. | Recipient: approver Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_approver roles | | Notify assessor asmt cancellation | Informs the assessor that a risk assessment has been cancelled because the risk assessment methodology was retired. | Sent when a record is inserted or updated. Condition: State changes to Cancelled because the associated risk assessment methodology is retired, for an assessment scoped to a source record. | Recipient: assessor_user, approver_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor, sn_risk_advanced.ara_approver roles | | Request reassessment | Informs the assessor that a completed risk assessment needs to be reassessed by them. | Sent when a record is inserted or updated. Condition: State changes from Completed to an active assessment state for an assessment scoped to a source record. | Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles | [ ] {#email-notifications-in-rcm__table_risk_assessment_notifications_rcm} Reminder notifications : Sent to notify users of regulatory alerts, action tasks, risk assessments and regulatory assessments nearing or past their due date. : {#email-notifications-in-rcm__table_reminder_notifications_rcm__entry__4} | Notification | Purpose | Triggering conditions | Recipient and roles | |-|-|-|-| | Regulatory Change Task reminder | Informs the assignee that the regulatory change task assigned is due today. | Sent by the daily flow Schedule notifications: Regulatory change task on the due date. | Recipient: assigned_to.email Roles: Business user with sn_grc.business_user role | | Import Document Task reminder | Informs the assignee that the source document import task assigned is due today. | Sent by the daily flow Schedule notifications: Source import document task on the due date. | Recipient: assigned_to.email Roles: Business user with sn_grc.business_user role | | Regulatory Action Task last day | Informs the assignee that the action task assigned is due today. | Sent by the daily flow Schedule notifications: Regulatory action task on the due date. | Recipient: assigned_to.email Roles: Compliance manager (sn_compliance.manager), risk manager (sn_risk.manager), compliance analyst (sn_compliance.user), or risk analyst (sn_risk.user) | | Deferred Regulatory Feed reminder | Sends a review reminder to the coordinator of a deferred regulatory alert. | Sent when the coordinator on the deferred alert is set or changed. Sent by the daily flow Schedule Notifications: Reminder for Deferred Regulatory Feed on the reminder date set on the deferred alert. | Recipient: coordinator.email Roles: Business user with sn_grc.business_user role | | Notify about Due Date Passed | Informs the assessor that a risk assessment has passed its due date. | Sent when a risk assessment past due date event is fired. | Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles | | Final Notification for Due Date passed | Sends a final reminder to the assessor that a risk assessment has passed its due date. | Sent when a final due date event is fired. | Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles | | Smart assessment overdue | Informs the assessor that a smart assessment is overdue. | Sent when a smart assessment overdue event is fired. | Recipient: Assessment respondent Roles: Business user with sn_grc.business_user role | [ ] {#email-notifications-in-rcm__table_reminder_notifications_rcm}