--- sourceDocument: Brazil Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Explore # Exploring Regulatory Change Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Regulatory Change Management The Regulatory Change Management application in ServiceNow helps organizations stay compliant by integrating with third-party regulatory intelligence providers to track and manage regulatory changes efficiently. It offers structured workflows to assess regulatory alerts, determine their organizational impact, and implement necessary risk and compliance updates. Show full answer Show less ## Key Features * **Integration with Regulatory Intelligence Providers:** Connect with external providers such as Thomson Reuters Regulatory Intelligence (TRRI) to automatically consume regulatory alerts into your instance at regular intervals, enabling real-time monitoring of regulatory changes. * **Internal Regulatory Taxonomy Management:** Create and maintain a customized taxonomy specific to your organization, mapping elements like content type, jurisdiction, regulatory body, sector, and theme to external taxonomies for standardized classification. * **Regulatory Alert Triage and Impact Assessment:** Review incoming alerts, assign regulatory events to coordinators or subject matter experts (SMEs), and use configurable methodologies to assess the impact of regulatory changes on your organization. * **Action Planning and Task Management:** Develop and approve action plans to address regulatory changes, assign tasks to risk and compliance teams, track task completion, and maintain audit trails to ensure compliance activities are documented and managed effectively. * **AI-Powered Recommendations:** Users with appropriate roles can generate AI-driven recommendations to identify impacted citations, control objectives, and controls, enhancing decision-making during impact assessment. * **Compliance Workspace Integration:** From version 13.0.1, the application is available within Compliance Workspace, providing users with a consolidated view to monitor upcoming regulatory changes, assess impacts, and manage compliance-related activities. * **Collaboration Tools:** Utilize Next Experience Discuss and Chat for collaboration on regulatory change cases, including virtual agent support for improved teamwork and communication. ## Typical Workflow for Managing Regulatory Changes The process includes subscribing to regulatory feeds, setting up internal taxonomies, reviewing alerts, assessing impacts, creating and approving action plans, assigning and tracking compliance and risk tasks, and closing alerts upon completion. The application assigns roles such as Regulatory Change Manager (RCM manager), Regulatory Change User (RCM user), and SMEs to ensure clear responsibilities throughout the process. ## Practical Benefits for ServiceNow Customers * Streamlines regulatory compliance by automating ingestion and processing of regulatory changes. * Reduces risk by enabling structured impact assessments and timely implementation of changes. * Enhances visibility and control over compliance activities through dashboards and reports. * Facilitates collaboration among compliance, risk, and business teams with integrated communication tools. * Supports audit readiness by maintaining detailed compliance activity records and audit trails. The Regulatory Change Management application provides a framework that your organization can use to integrate with third-party regulatory intelligence providers to keep up with the regulatory changes and external regulations. ## Regulatory Change Management overview {#what-is-rcm__section_es4_l3d_wmb} The Regulatory Change Management application enables you to manage your upcoming regulatory changes efficiently. The application provides the structured workflows that help your organization to assess the applicability of the regulatory changes, assess their impact, and implement risk and compliance-related changes. The following infographic shows the process flow of the Regulatory Change Management application. Figure 1. Process flow of the Regulatory Change Management application The Regulatory Change Management application works with the following types of components: * Integration component: The regulatory intelligence partners typically provide the integration component. Through this integration, you can consume regulatory alerts into your instance. * Application framework component: The Regulatory Change Management application has an application framework component. This component provides the structured workflows that you can use to analyze and process the regulatory alerts that are received in the regulatory alerts table. {#what-is-rcm__ul_w2j_qkb_hnb} The Regulatory Change Management application consists of the following workflow: 1. Manage regulatory taxonomy: Create an internal regulatory taxonomy that is specific to the ServiceNow AI Platform. You can map the taxonomy with the external taxonomies that are provided by the third-party regulatory intelligence providers for standardization. The internal taxonomy contains the following design elements: * Content Type * Jurisdiction * Regulatory Body * Sector * Theme {#what-is-rcm__ul_ckg_xsv_jnb} You can create and map these elements with the external taxonomy during the setup process. 2. Integrate for regulatory intelligence: Integrate with the third-party regulatory intelligence providers and consume the alerts into your instance at regular intervals. You can monitor regulatory data in a rapidly changing environment. 3. Triage regulatory events: Analyze the regulatory alerts and identify the regulatory events that are relevant to your organization. 4. Assess impact: Assess the impact of regulatory events by using configurable impact assessment methodologies. 5. Manage changes: Identify changes that should be done. These changes are implemented through the following action tasks: * Update the underlying GRC objects, such as the policies, processes, risks, and controls in the regulatory library. * Update the existing citations or import the new citations from the providers in the regulatory library. {#what-is-rcm__ul_jfk_l4r_fnb} 6. View reports and dashboards: Assess the state of the regulatory compliance by using reports and dashboards. You can maintain an audit trail of the compliance activities. {#what-is-rcm__ol_erz_vp2_wmb} The following diagram shows the workflow of the Regulatory Change Management application. Figure 2. Workflow of the Regulatory Change Management application ## Key product innovations {#what-is-rcm__section_ah1_dgf_4cc} The following infographic shows the process for making innovations for the key products of the Regulatory Change Management application. Figure 3. Process for innovating key products The steps to complete the Regulatory Change Management process flow to innovate key products are: 1. Set up the integration. Customers can subscribe to a public RSS feed for regulatory bodies or a subscription provider such as Thomson Reuters Regulatory Intelligence (TRRI). TRRI is a curated intelligence provider that aggregates regulatory changes from different sources and delivers them as feeds. 2. Set up an internal taxonomy. The taxonomy elements are different classifiers that an organization can apply to its regulatory content to categorize it. You can use the taxonomy elements to create a hierarchical structure of the different classifications for setting up the regulatory content for an organization. 3. Review a regulatory alert. A user with the sn_grc_reg_change.manager role (RCM manager) reviews a regulatory alert and assigns it to a coordinator or a user with the sn_grc_reg_change.user role (RCM user). The user with the sn_grc_reg_change.user role reviews the alert. If the regulatory change requires an impact assessment, the RCM user sends it to a subject matter expert (SME) with a business user role. A user with sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_user roles can generate AI-powered recommendations for a regulatory alert for the impacted citations, control objectives, and controls. 4. Assess the impact. The subject matter expert (SME) with a business user role assesses the impact of the regulatory change. The SME then sends the impact assessment score to the Regulatory Change Management application. If the alert is not applicable to the organization, the RCM user closes the alert. If the alert is applicable to the organization, the RCM user creates a new regulatory change task. The task is assigned to the same coordinator or to a new coordinator. 5. Devise an action plan. The coordinator identifies the steps to comply with the regulatory change and devises an action plan. The coordinator then creates action tasks for the teams that must complete the identified action items. After the action plan is created, it's sent to the RCM manager for an approval. The manager reviews the action plan and confirms if more action tasks must be created or if some of the action tasks aren't necessary. 6. Complete the action tasks and send them for review to a user with the sn_grc_reg_change.manager role (RCM manager). If the action plan is rejected, the coordinator goes through the action plan, updates the actual tasks, and sends the action plan back for an approval. The compliance manager can see all compliance-based action tasks and the risk manager can see all risk-based action tasks. After the tasks are assigned to the risk and compliance users, the action tasks are tracked until they're completed. A due date is marked and tracked for the action tasks. When the tasks are completed, the regulatory alert and the parent regulatory change tasks are closed and the change process flow is completed. {#what-is-rcm__ol_j1d_drv_nqb} ## A day in the life of a regulatory change manager {#what-is-rcm__section_psq_qjp_ddc} A user with the sn_grc_reg_change.manager role (RCM manager) monitors, manages, decides, and verifies the regulatory changes on a daily basis. The following infographic depicts a typical day for a regulatory change management. Figure 4. Typical day of a regulatory change manager * **[Regulatory Change Management application in the Compliance Workspace](https://www.servicenow.com/docs/~0ueKeuRNjHLte~noqpT0w)** Starting with GRC: Regulatory Change Management, version 13.0.1, the Regulatory Change Management application is available in Compliance Workspace. Compliance Workspace provides your users with a single-pane view so that they can check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes for the organization. * **[Regulatory event alerts vs. source document alerts](https://www.servicenow.com/docs/qQIecsMzG6JT2CvEm9PZaQ)** A regulatory event alert informs you of a regulatory change, while a source document alert signals the release or update of the related official document. * **[Regulatory process flow and tasks](https://www.servicenow.com/docs/OqTe6MRU08a5OXPfoG8hKQ)** The Regulatory Change Management process flow includes the tasks that different users can perform to help your organization manage and comply with regulatory changes. * **[Next Experience Discuss and Chat Collaboration](https://www.servicenow.com/docs/K20gU6goSbSsY910OXto0Q)** On a regulatory change management case, select Discuss from other options. Collaborate with virtual agents by using Next Experience Chat Collaboration and Discuss.