---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

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workflow :

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---

# Collaboration in assessments

# Collaboration in assessments {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Collaboration in assessments

Collaboration in the Smart Assessment Engine empowers ServiceNow customers to enable multiple contributors to work concurrently on assessments with real-time updates and presence indicators showing active users.
This feature supports efficient, team-based assessment processes by allowing simultaneous editing, reassignment of assessments, and clear visibility into contributor activity.
Show full answer Show less  
Granular Delegation extends collaboration by enabling owners to assign contributors to entire assessments or specific sections, ensuring subject matter experts focus only on relevant areas. This hierarchical access model maintains data integrity, clear ownership, and streamlined teamwork, while owners retain full control over assignments and submissions.

## Key Features

* **Access Levels and Roles:**
  * **Owner:** Full control including assigning contributors, submitting assessments, and managing comments and attachments.
  * **Assessment Contributors:** Read/write access to the entire assessment, able to respond to questions and add comments and attachments.
  * **Section-level Contributors:** Targeted access to respond only to assigned sections with read-only visibility elsewhere, supporting focused collaboration.
* **Question-level Communication:**
  * **Comments:** Public, question-specific discussion allowing contributors and reviewers to communicate directly on individual questions.
  * **Work Notes:** Private, role-restricted internal conversations visible only to designated roles, useful for confidential collaboration.
  * **Question Flags:** Mark questions needing attention with states (Unflagged, Flagged, Resolved) to support structured review and resolution workflows.
  * **Change History:** Detailed logs of changes to responses, justifications, and flag states per question, enhancing transparency and accountability.
* **Granular Delegation:** Section-level responsibility and access control that allow precise distribution of tasks to subject matter experts, improving efficiency and quality.

## Benefits

* Enables multiple stakeholders to contribute simultaneously, reducing turnaround time and increasing assessment quality through collective expertise.
* Supports flexible team structures from full collaboration to targeted section-specific work, minimizing overlap and confusion.
* Maintains accountability and transparency with tracked changes, presence indicators, and role-based permissions.
* Facilitates structured communication anchored at the question level, improving clarity and focus in feedback.
* Transforms assessments into dynamic, team-driven processes that enhance alignment and decision-making confidence across organizations.  
Collaboration in Smart Assessment Engine enables you to add multiple contributors to an assessment and support live collaboration with real-time updates. It also displays presence indicators to show who is active on the
assessment.

## Exploring Collaboration {#collaboration-in-assessments__section_zjr_dv2_sfc}

The Collaboration feature in the Smart Assessment Engine aims to enhance the efficiency and effectiveness of team-based assessments by enabling multiple users to work together in real-time. It enables assessments to be assigned and reassigned
to contributors, with simultaneous editing supported, each user's changes appear instantly to others. Presence indicators also show who are currently active on the assessment.

To support larger and more complex assessments, collaboration is extended through Granular Delegation, introducing section-level responsibility and access control. Granular delegation enables owners to assign contributors to entire
assessments or specific sections, confirming subject matter experts focus only on relevant areas, improving efficiency, and assessment quality overall. Access follows a hierarchical model, when a user is granted access to a section,
they automatically inherit access to all subsections within that section. As a result, teams can work together smoothly while maintaining clear ownership, strong data integrity, and visibility into individual responsibilities.  
Note:  
Granular delegation here refers to section-level access within an assessment. It's different from user delegation, where a user lets another user act on their assessments on their behalf for a set period. For more information on user delegation, see [Delegation in Smart Assessment Engine](https://www.servicenow.com/docs/rxa5S5hvRGMHtvfG6nkbeQ "Delegation lets another user act on your assessments on your behalf for a set period, so work doesn't stall when a responder or requestor is unavailable.").

The owner has the authority to assign or reassign the assessment and to add or remove contributors. Only the owner can submit the assessment. Contributors can view the assessments assigned to them and see all participants listed in
the side panel, but they can't reassign or submit the assessment. Contributors can respond to questions and add comments and attachments to the assessment.

## Question-level communication {#collaboration-in-assessments__section_xff_rkf_ljc}

Each question card includes a dynamic panel with four question-level communication features:

Comments
:   Comments anchored to a specific question. Reviewers and contributors can ask questions or raise concerns without referencing the assessment-level comment pane. Select the comment icon on a question card to open the
    conversation in the dynamic panel. Anyone with read access to the assessment can post a comment. When the assessment is in the Cancelled state, existing comments are read-only for all users. Script type questions don't support
    comments.

Work notes
:   A private, role-restricted conversation thread beside the Comments tab. Work notes are intended for internal conversations between contributors that should not be visible to all participants. A common example is comments
    exchanged between reviewers during a Third-Party Risk Management assessment that the vendor responder shouldn't see. Work notes are inactive by default. To make them available, an assessment administrator configures the
    Worknotes roles field on the template category with the roles that can view and post work notes. Users without a configured role don't see the Work notes tab.

Question flags
:   A way to mark a question that needs attention. Flags have three states: Unflagged, Flagged, and Resolved. In a typical reviewer-responder loop, a reviewer flags a question to indicate an unsatisfactory response, the
    responder updates the answer, and the reviewer resolves the flag. Flagging is enabled for all roles by default. To restrict it, an assessment administrator configures the Question flag roles field on the
    template category with the roles that can change a question's flag state. Users without a configured role can still see the flag state but can't change it.

Change history
:   A per-question log of changes to the response, justification, and flag state, including who made each change and when. Select the change history icon on a question card to open the log in the dynamic panel. Flag state
    transitions, previously visible only through an explicit filter in the Comments panel, are now recorded exclusively in the Change history panel. Attachment changes aren't tracked. For more information, see [Question change history](https://www.servicenow.com/docs/6t1ETMvT6DCVsx6c~mhuLw "Review a log of every response, justification, and flag state change made to a question throughout the lifecycle of an assessment.").

For details on configuring the Worknotes roles and Question flag roles fields on a template category, see [Create an assessment template category](https://www.servicenow.com/docs/bc7YKothh92jZTqSWphF7A "Create an assessment template category in the Smart Assessment Engine application so that you can organize and grant access to the assessment templates and question banks that are related."). For step-by-step responder workflows, see [Add a comment or work note to a question](https://www.servicenow.com/docs/AlFGPzsKVZzCXTf~aJMEGQ "Post a comment or a private work note on a specific question in an assessment so that reviewers and contributors can discuss the question."), [Flag or resolve a question](https://www.servicenow.com/docs/jdVUS50LkvfHrzS6ZZdkYw "Flag a question on an assessment to indicate that it needs attention. After the response is updated, mark the question as resolved or remove the flag."), and [View question change history](https://www.servicenow.com/docs/y5nYdhVWAT~vbvcBO6TaOg "View the logged history of response, justification, and flag state changes for a question in an assessment.").

## Access levels and roles {#collaboration-in-assessments__section_eyp_2xt_23c}

Collaboration supports three distinct access levels, enabling owners to tailor permissions based on each contributor's responsibilities:

Owner
:   The owner has full control over the assessment. They have the authority to:

    * Assign or reassign the assessment to individuals.
    * Add or remove assessment contributors and section-level contributors.
    * Submit the assessment for review or completion.
    * Respond to all questions across all sections.
    * Manage comments and attachments made by all contributors.
    {#collaboration-in-assessments__ul_epb_rxt_23c}

Assessment contributors
:   The assessment contributors have full read and write access to the entire assessment. They can:

    * View the entire assessment, including all sections and questions.
    * Respond to questions in any section.
    * Add comments and attachments at the assessment level.
    * See all contributors involved in the assessment.
    {#collaboration-in-assessments__ul_z5l_vxt_23c}

Section-level contributors
:   Section-level contributors provide targeted, granular access for users who should only work on specific sections of an assessment. They have:

    * View the entire assessment, including all sections and questions.
    * See all contributors involved in the assessment.
    * Respond only to their assigned sections.
    * Add comments and attachments at the assessment level.

    {#collaboration-in-assessments__ul_acp_hzt_23c}  
    Note:  
    Section-level contributors see visual indicators (lock icons) on sections where they have read-only access, with clear messaging explaining their access level. This granular delegation enables owners to distribute assessment work across subject matter experts while maintaining centralized oversight.

## Benefits of Collaboration {#collaboration-in-assessments__section_mfn_vrg_tfc}

Collaboration in Smart Assessment Engine enables multiple stakeholders to contribute, review, and refine content in real-time. It introduces flexibility, accountability, and improved quality into the process.

* Tasks can be distributed and completed in parallel, significantly reducing turnaround time.
* Every change is tracked, confirming accountability and offering a transparent view of who contributed what and when.
* Collective expert knowledge results in more thorough and reliable assessments.
* Large and complex assessments becomes manageable by dividing work among contributors.
* Granular delegation supports diverse team structures, from full collaboration to highly targeted, section-specific assignments.
* Section-level assignments create unambiguous responsibility for specific content areas, reducing confusion and overlap.
* Owners retain full visibility and control while delegating specific work to others.{#collaboration-in-assessments__li_qdr_21t_3kc}
{#collaboration-in-assessments__li_qdr_21t_3kc}
* Question flags give reviewers and responders a structured way to raise and resolve concerns on individual questions before the assessment is finalized.
* Question-level comments and work notes keep feedback anchored to the relevant question. Comments support general discussion; work notes provide private, role-restricted threads not visible to external participants.
{#collaboration-in-assessments__ul_rz3_xrg_tfc}

Collaboration transforms assessments from isolated, siloed activities into dynamic, team-driven processes. By enabling structured collaboration, organizations can't only increase the quality and speed of assessments but also foster
greater alignment, transparency, and decision-making confidence across teams.