Exploring ServiceNow Otto for Smart Assessment Engine (SAE)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow Otto for SAE application uses generative AI to streamline key Smart Assessment Engine tasks such as automatically drafting assessment responses by analyzing context, reusing previously answered questions, and supporting documents.

    ServiceNow Otto for SAE overview

    The following generative AI capabilities are available in ServiceNow Otto for Smart Assessment Engine (SAE):
    • Simplify and speed up routine SAE tasks with AI-powered assistance embedded in your records.
    • Reduce time spent on repetitive tasks.
    • Maintain full control over AI suggestions, with the ability to accept, edit, or discard them.
    • Eliminate the need to start from scratch, as AI provides an immediate head start and reduces manual effort.

    ServiceNow Otto for SAE skills

    ServiceNow Otto for SAE includes generative AI capabilities that help you draft responses for assessments.

    Table 1. Generative AI skills
    Skill Feature User role
    Smart Assessment Response Assist Use the power of AI skill to draft responses for assessment questionnaires by using:
    • Previously answered assessments (smart and classic).
    • Document-based suggestions using attached files in PDF, DOCX, JPEG, or PNG format (up to 5 documents per assessment, 20 MB and 200 pages each).
    The skill also supports auto-apply of top suggestions and a retry option for partial failures. A sparkle navigation icon marks sections with AI suggestions, and an AI Assisted filter is available.    		 sn_smart_asmt.actor