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sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - australia

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    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

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---

# Post-assessment automations

# Post-assessment automations {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Post-assessment Automations

Post-assessment automations in the Smart Assessment Engine streamline the process of executing actions automatically after an assessment is completed.
These automations leverage assessment responses to improve efficiency, consistency, accuracy, and scalability.
Designed with a user-friendly interface, they allow template designers to automate tasks such as updating fields and generating records without requiring technical skills.
Show full answer Show less  

## Key Features

* **Action Sets:** These sets allow you to create conditional or standalone actions. Conditional action sets execute the first true condition found, while standalone sets execute actions without specific conditions.
* **Automated Actions:** Also known as subflows, these are predefined sequences that execute based on defined conditions, enabling actions like record creation or notifications to occur automatically.
* **Trigger Conditions:** User-defined conditions based on assessment responses that activate automated actions when met.
* **Evaluation Criteria:** Criteria that determine when post-assessment actions are executed following the submission of an assessment.

## Key Outcomes

* **Efficiency:** Automation of routine tasks allows for increased focus on strategic initiatives.
* **Consistency:** Standardized actions ensure uniformity across all assessments.
* **Accuracy:** Reduces the likelihood of errors that can arise from manual processing.
* **Scalability:** The system can manage a high volume of assessments and actions without manual intervention.  
Post-assessment automations, also known as post-assessment actions, in Smart Assessment Engine are actions that happen automatically after an assessment is complete. These actions use the responses from an assessment to automate tasks. Using action sets, automated actions, trigger
conditions, and evaluation criteria, post-assessment actions can help your assessments be efficient, consistent, accurate, and scalable.

## Post-assessment actions overview {#impact-automation__section_lpq_yn2_xdc}

Post-assessment actions help automate decision-making processes. You can configure them to execute rules based on specific conditions or to run automatically without any conditions. It provides a structured and user-friendly interface
to set up these rules without requiring technical expertise.  
Using post-assessment actions, the template designer can complete actions like updating fields, creating follow-up assessments, or generating other records automatically after an assessment is submitted. Post-assessment automation involves the following key components:

* Action sets
* Automated actions
* Trigger conditions
* Evaluation criteria
{#impact-automation__ul_wx2_yxz_42c}

## Action sets {#impact-automation__section_ehr_yvg_4fc}

Action sets help you automate tasks by setting conditions and corresponding actions. By using action sets, you can confirm that the most important criteria are checked first. You can add multiple action sets in a single automation. You can also edit or delete an action set that is no longer needed. There are the following types of action sets:

Conditional action set
:   Checks conditions from the If field in order and stops when it finds the first true condition. Then, it executes the corresponding action from the Then field and doesn't check the rest
    of the conditions.

Standalone action set
:   Executes actions that happen without any specific conditions. You can add multiple actions in a single standalone action set.

## Automated actions {#impact-automation__section_qgc_cwg_4fc}

Automated actions, also known as subflows, are predefined sequences of actions or processes that can be executed automatically based on certain conditions. The subflows are mapped to an action category, and the action category is
mapped to a template assessment category. During the runtime of the subflow, the conditions are evaluated, and the corresponding subflows are executed. For example, if a response to a question meets a defined condition, a subflow can be
triggered to create or update records, send notifications, or perform other automated tasks.

## Trigger conditions {#impact-automation__section_xsd_cwg_4fc}

Trigger conditions are user-defined condition sets based on the assessment responses. When the condition sets are met, the automated actions are triggered. For example, if a response to a question meets a set condition defined as high
risk, it might trigger an action.

## Evaluation criteria {#impact-automation__section_qjb_hwg_4fc}

The configured post-assessment actions are executed when the assessment is submitted.

## Benefits of post-assessment actions {#impact-automation__section_yhx_5wg_4fc}

Efficiency
:   Post-assessment actions automate routine tasks, enabling you to focus on more strategic activities.

Consistency
:   Predefined rules help ensure that actions are carried out uniformly across all assessments, maintaining standardization.

Accuracy
:   Automation reduces the risk of errors that can occur during manual processing.

Scalability
:   The system can handle a large volume of assessments and actions without manual intervention.