---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Respond to assessments

# Responding to assessments {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Responding to assessments

The Smart Assessment Engine application streamlines the process of completing survey requests within ServiceNow.
It enables users with theAssessment actorrole to submit responses to assigned assessments efficiently while tracking progress and automatically saving entered information to prevent data loss.
Administrators and template managers handle assessment management tasks such as cancellation and reassignment.
Show full answer Show less  

## Key Features

* **Progress Tracking:** A progress bar shows how much of the assessment is completed, including required and optional questions.
* **Automatic Saving:** Responses are saved automatically, with a visible save status badge to confirm progress is preserved.
* **Question Navigation:** Questions are paginated and organized into sections or subsections, allowing assessors to select and navigate to specific parts of the assessment easily.
* **Filtering and Searching:** Responders can filter questions based on multiple criteria to focus on relevant items. For reference-type questions with many options, a search feature allows selecting from all matching records beyond the default initial set.
* **Collaboration Tools:** Each question card supports comments for open conversation, private work notes for authorized roles, flags to mark attention-needed questions, and question-level change history to track response modifications.
* **Assessment Management:** Users with the appropriate roles can cancel assessments or reassign in-progress assessments to other users.
* **Reference Information:** Additional context such as scope, requestor, assignee, and dates can be viewed in the Details section when configured by template managers or administrators.
* **Default View Behavior:** When opening or reopening an assessment, the interface defaults to instructions if available, otherwise to the first question, regardless of prior progress or automated responses.

## Practical Impact for ServiceNow Customers

By leveraging the Smart Assessment Engine, ServiceNow customers can expect a user-friendly, reliable assessment process that minimizes data loss risks and enhances collaboration among assessors. The progress indicators and filtering capabilities help users manage large or complex assessments efficiently, while administrative controls ensure assessments remain relevant and properly assigned. This functionality supports better quality and timely completion of assessments within your organization's workflows.  
Use the Smart Assessment Engine application to help assessors complete survey requests. Track your progress and let the system automatically save your information. Administrators and template managers manage the assessment
process.

## Assessment response overview {#sae-respond-to-asmnt__section_lsp_wdr_vbc}

If you have the Assessment actor \[sn_smart_asmt.actor\] role, you can submit responses to an assigned assessment. Here are some more key functionalities:

* A progress indicator displays how much of the assessment you have completed.
* Questions are paginated, making it easier to navigate through the assessment.
* Your work is automatically saved, eliminating the risk of potential data loss.
* An assessment administrator \[sn_smart_asmt.assessment_admin\] can cancel assessments that are no longer needed.
{#sae-respond-to-asmnt__ul_pym_zgk_b2c}

If you have the assessment reassign \[sn_smart_asmt.reassign\] role, you can reassign in-progress assessments to another user. If your template manager or administrator has added reference information, such as scope-related
information, you can view it in the Details section of your assessment. If relevant to the state of the assessment, the scope, requestor, assignee, the requested and due dates are listed in the Details section by default.

While responding to an assessment, you can collaborate at the level of individual questions through four features on each question card. Comments supports question-specific conversation. Work notes provides private threads for users with a configured role. Question Flags marks questions that need attention. Question-level Change history tracks how the response, justification, and flag state changed. For an overview of these features, including how their visibility and permissions are controlled, see [Collaboration in assessments](https://www.servicenow.com/docs/NyHfspo_Izj8z7qyD_grdQ "Collaboration in Smart Assessment Engine enables you to add multiple contributors to an assessment and support live collaboration with real-time updates. It also displays presence indicators to show who is active on the assessment."). For details on the change history panel, see [Question change history](https://www.servicenow.com/docs/6t1ETMvT6DCVsx6c~mhuLw "Review a log of every response, justification, and flag state change made to a question throughout the lifecycle of an assessment.").

The following example shows how your progress, save status, assessment status, reference information, actions, and more are indicated in the assessment view.  
Figure 1. Example of an in-progress assessment

## Assessment response features {#sae-respond-to-asmnt__section_omq_5m2_ndc}

Navigating assessments
:   Assessment actors can navigate through an assessment by selecting the section of questions they're ready to answer.

Saving assessments
:   Your assessment progress is automatically saved and your save status is indicated by the saved badge ![Saved badge.]().

Progress tracking in assessments
:   The progress bar indicates how many questions remain in the assessment including required and optional questions.

Filtering questions
:   Responders can narrow the question list by selecting one or more filters from the filter drop-down list. Multiple filters can be combined to focus on questions that match every selected criterion. For details
    on each available filter and how to combine them, see [Filtering questions in an assessment](https://www.servicenow.com/docs/1JT_TgnNBbmjrubyG~pgTA "Responders can narrow the question list in an assessment by selecting one or more filters from the filter dropdown. Filters can be combined to focus on questions that match every selected criterion.").{#sae-respond-to-asmnt__dd_jsk_bfb_mjc}
{#sae-respond-to-asmnt__dd_jsk_bfb_mjc}

Default focus when opening or reopening an assessment
:   When you open or reopen an assessment, the view defaults to the assessment instructions if configured. Otherwise, the view defaults to the first question of the first section or subsection. This default focus applies even if
    you or a contributor already answered later questions, or a response was set by response automation.

Searching reference-type question responses
:   For single-select and multi-select reference-type questions, if the specified table returns more than 10 records, you see only the first 10 by default. Select the search icon to open a list of all matching records and choose
    from the full set.