---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

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    - grc

workflow :

    - Technology


---

# Scoring forms

# Scoring forms {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of Scoring forms

Scoring forms in ServiceNow Brazil release (updated September 10, 2026) enable you to configure how assessments are scored across different levels: assessment, section, subsection, and question.
These forms allow customization of score calculation methods, weighting, and handling of unanswered questions to tailor assessment results to your organizational needs.
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## Assessment Scoring Form

* **Group By:** Choose how to aggregate scores---either by combining all section scores or all individual question scores.
* **Apply function:** Select the calculation method such as Average, Maximum, Minimum, Sum, or Weighted average for the overall assessment score.

## Section Scoring Form

* **Group By:** Decide whether to calculate the section score using all subsections together or all individual questions.
* **Apply function:** Use functions like Average, Maximum, Minimum, Sum, or Weighted average to compute the section score.
* **Section weight:** Assign importance to the section's contribution within the assessment (default is 1, adjustable).
* **Scoring when section is unanswered:** Configure how to score sections with unanswered questions, either by skipping scoring or applying a default score.

## Subsection Scoring Form

* **Apply function:** Choose the calculation method (Average, Maximum, Minimum, Sum, Weighted average) to score the subsection.
* **Subsection weight:** Set the importance of a subsection within a section (default is 1, adjustable).
* **Scoring when subsection is unanswered:** Define how to score subsections when all questions are unanswered, either skipping or applying a default score.

## Question Scoring Form

* **Scores:** Define the relevant score for each answer option, or use numeric responses for number-type questions.
* **Question weight:** Adjust the importance of each question within its section or subsection (default weight is 1).
* **Scoring when unanswered:** Choose whether to skip scoring or assign a default score when a question is unanswered.
* **Default score:** Specify the score to use if a question is unanswered and skipping is disabled.

## Practical Benefits for ServiceNow Customers

By configuring these scoring forms, you can precisely control how assessment results are calculated and weighted at multiple levels, ensuring that scores reflect your business priorities and assessment design. Handling unanswered questions flexibly prevents skewed results, improving the accuracy and reliability of your assessments within ServiceNow.  
Field descriptions for the assessment, question, subsection, and section scoring forms. Use these forms when configuring scoring for an assessment.

## Assessment scoring form {#scoring-forms__section_xfs_1bk_k3c}

{#scoring-forms__table_igk_dbk_k3c__entry__2}

| Field | Description |
|-|-|
| Group By | Option to select how the assessment score is calculated. All sections together :   Score is calculated by combining the scores from all sections. All questions together :   Score is calculated by combining the scores of all individual questions. |
| Apply function | Function used to calculate the assessment score. For example if you select sum, scores for questions are added and that is the final score. The following function can be used: Average :   The sum of all scores is divided by the number of sections or questions. Maximum :   The maximum score among all sections or questions is selected. Minimum :   The minimum score among all sections or questions is selected. Sum :   Scores for all sections or questions are added. Weighted average :   A weighted average assigns greater importance to values based on their weight. To calculate it, multiply each question, section or subsections score by its weight, sum up the results, and divide by the total weight. |
[Table 1. Assessment scoring form details]

{#scoring-forms__table_igk_dbk_k3c}

## Question scoring form {#scoring-forms__section_tpx_3bk_k3c}

{#scoring-forms__table_z3x_jbk_k3c__entry__2}

| Field | Description |
|-|-|
| Scores | Relevant score for the option. For number question types, the assessor's numeric response is used as the score. |
| Question Weight | Question weight shows how important a question is within the section or subsection, affecting its impact on the section or subsection's score. By default, the weight is added as 1. You can update it as necessary. |
| Scoring when unanswered | Setting that determines how unanswered questions are scored. Note: By default, the option Skip scoring if question is unanswered is selected. If you cleared this option, the Default score field is displayed. |
| Default score | Default score for the question, which is used in case the question goes unanswered. |
[Table 2. Question scoring form details]

{#scoring-forms__table_z3x_jbk_k3c}

## Subsection scoring form {#scoring-forms__section_m2s_kbk_k3c}

{#scoring-forms__table_ik5_lbk_k3c__entry__2}

| Field | Description |
|-|-|
| Apply function | Function used to calculate the subsection score. For example if you select sum, scores for questions are added and that is the final score. The following function can be used: Average :   The sum of all scores is divided by the number of sections or questions. Maximum :   The maximum score among all sections or questions is selected. Minimum :   The minimum score among all sections or questions is selected. Sum :   Scores for all sections or questions are added. Weighted average :   A weighted average assigns greater importance to values based on their weight. To calculate it, multiply each question, section or subsections score by its weight, sum up the results, and divide by the total weight. |
| Subsection weight | Subsection weight shows how important a subsection is within a section, affecting its contribution to the section's score. By default, the weight is added as 1. You can update it as necessary. |
| Scoring when subsection is unanswered | Setting that determines how a subsection is scored when all questions remain unanswered. Note: By default, the option Skip scoring if all scored questions are unanswered and default values have not been set is selected. If you cleared this option, the Set default score for subsection field is displayed. |
| Set default score for subsection | Default score for the subsection, which is used in case all questions within the subsection are unanswered. |
[Table 3. Subsection scoring form details]

{#scoring-forms__table_ik5_lbk_k3c}

## Section scoring form {#scoring-forms__section_xbl_4bk_k3c}

{#scoring-forms__table_hhp_pbk_k3c__entry__2}

| Field | Description |
|-|-|
| Group By | Option to select how the section score is calculated. All subsections together :   Score is calculated by combining the scores from all subsections. All questions together :   Score is calculated by combining the scores of all individual questions. |
| Apply function | Function used to calculate the section score. For example if you select sum, scores for questions are added and that is the final score. The following function can be used: Average :   The sum of all scores is divided by the number of sections or questions. Maximum :   The maximum score among all sections or questions is selected. Minimum :   The minimum score among all sections or questions is selected. Sum :   Scores for all sections or questions are added. Weighted average :   A weighted average assigns greater importance to values based on their weight. To calculate it, multiply each question, section or subsections score by its weight, sum up the results, and divide by the total weight. |
| Section weight | Section weight shows how important a section is within an assessment, affecting its contribution to the assessment's score. By default, the weight is added as 1. You can update it as necessary. |
| Scoring when section is unanswered | Setting that determines how a section is scored when all questions remain unanswered. Note: By default, the option Skip scoring if all scored questions are unanswered and default values have not been set is checked. If you cleared this option, the Set default score for section field is displayed. |
| Set default score for section | Default score for the section, which is used in case all questions within the section are unanswered. |
[Table 4. Section scoring form details]

{#scoring-forms__table_hhp_pbk_k3c}