ServiceNow Otto for Smart Assessment Engine (SAE)
Summarize
Summary of ServiceNow Otto for Smart Assessment Engine (SAE)
ServiceNow Otto for Smart Assessment Engine (SAE) is an application designed to help your teams efficiently draft assessment responses by leveraging previously answered questions from both classic and smart assessments, along with supporting documents. This tool enables quicker understanding of record context, reduces manual effort, and accelerates response times to assessments.
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Key Features
- Generative AI Capabilities: Use advanced AI skills provided by ServiceNow Otto for SAE to automate and improve the assessment drafting process.
- Reusable Content: Reuse answers from past assessments to streamline response creation.
- Context Awareness: Gain quick insights into the record context to enhance response accuracy and relevance.
- Configurable Application: Customize the application settings to fit your organizational requirements and workflows.
Licensing and Availability Considerations
Access to features, AI skills, agentic workflows, and AI agents depends on your ServiceNow license tier. Some AI model providers and features may not be available in certain regions or data centers due to regulatory or technical restrictions, including in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, self-hosted setups, and regulated markets.
Important Usage Notes
- AI Limitations: As the application uses evolving AI and machine learning technologies, outputs may not always be accurate or complete. Human oversight and careful evaluation are essential, especially for critical use cases in healthcare, finance, legal, security, and infrastructure.
- Compliance: Users must adhere to ServiceNow’s AI Acceptable Use Policy.
Data Handling and Privacy
Data processed by the application may be transferred from your ServiceNow instance to centralized ServiceNow environments or third-party cloud providers such as Microsoft Azure, potentially located in different regions. ServiceNow manages data according to internal policies accessible via the CORE Compliance Portal.
ServiceNow collects inputs, outputs, and edits from the application to enhance its AI technologies. This includes incident and chat data for specific assist features. Customers have the option to opt out of data collection as detailed in the Now Assist documentation.
Support and Troubleshooting
- Access the ServiceNow Community focused on AI and Intelligence for peer support.
- Use the Known Error Portal to find solutions to common issues.
- Contact ServiceNow Customer Service and Support for direct assistance.
Use the ServiceNow®ServiceNow Otto for Smart Assessment Engine (SAE) application to empower your teams to draft assessment responses by reusing previously answered questions from classic and smart assessments along with supporting documents. Quickly understand record context, reduce manual effort, and respond to assessments faster.
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Using ServiceNow Otto for Smart Assessment Engine (SAE) skills |
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.