---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Smart Assessment Engine

# Smart Assessment Engine {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow® Smart Assessment Engine (SAE) application helps you to reduce the manual burden and costs of your assessment processes through automation.

## Get started {#smart-asmnt-engine-landing-page__section_aj1_24q_sxb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#smart-asmnt-engine-landing-page__inline-send-to-store}

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| [Explore](https://www.servicenow.com/docs/ijwCRJsDLOFn4EMzVXunIg "The ServiceNowSmart Assessment Engine (SAE) helps you reduce the manual burden and costs of your assessment processes through automation.") Learn about Smart Assessment Engine | [Configure](https://www.servicenow.com/docs/JTT2cNos~rpBYRfzccmnTg "You can activate or upgrade the Smart Assessment Engine application by downloading it from the ServiceNow Store and then configuring the settings in the initial setup checklist to meet your needs.") Configure the Smart Assessment Engine application | [Use](https://www.servicenow.com/docs/nZ8WRHKlzQ6F7PyOfkG7EQ "You can create assessment templates and add instructions, questions, and reference information by using the template designer in the Smart Assessment Engine application. Smart assessments can help you to evaluate various situations, aspects, or records.") Set up Smart Assessment Engine templates |
| [Manage](https://www.servicenow.com/docs/unNNf95s5KHm5T70jBPaQA "Use the Smart Assessment Engine application to help assessors complete assessment requests. Track your progress and let the system automatically save your information.") Manage Smart Assessment Engine tasks | [ServiceNow Otto](https://www.servicenow.com/docs/kOXWYcxb1WFvFFEoxbAwCQ "Use the ServiceNowServiceNow Otto for Smart Assessment Engine (SAE) application to empower your teams to draft assessment responses by reusing previously answered questions from classic and smart assessments along with supporting documents. Quickly understand record context, reduce manual effort, and respond to assessments faster.") ServiceNow Otto for Smart Assessment Engine | [Reference](https://www.servicenow.com/docs/y28z9I7avBBMVtRNXQZM1A "Reference topics provide the detailed descriptions of tables, properties, forms, and roles that are installed with the Smart Assessment Engine application.") Components installed with Smart Assessment Engine |
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## Troubleshoot and get help {#smart-asmnt-engine-landing-page__section_xt1_3v3_hzb}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477).
* [Learn how to build apps on the developer site](https://developer.servicenow.com/app.do#!/training/landing).
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case).
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