---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Start a crisis event

# Start a crisis event {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Report a crisis event in the BCM Configurable Workspace. A crisis event is any significant disruption that threatens business operations. The Business Continuity Workspace enables you to create crisis records and document initial actions.

## Before you begin

Role required: sn_bcm.planner, sn_bcm.program_manager

## Procedure

1. Navigate to WorkspacesBusiness Continuity Workspace.
2. In the List view, navigate to crisis eventsPending and select New.  
   The Create New Event form is displayed. By default, the event is in the Pending state.
3. In the Details tab of the Create New Event form, add the description, impact, and priority of the event.  
   Note:  
   The event type is Actual.

   For field descriptions, see [Create Crisis Event form](https://www.servicenow.com/docs/sBNhpOAQFfKZdrBwkk4HzQ "Use the Create Crisis Event form in BCM UIB Workspace to add details about a crisis event.").
4. Choose a level for the crisis event.  
   The Level field in the event header shows the escalation level of the crisis event and persists across all tabs. Select the field to update it to 1-Site,
   2-Regional, 3-Corporate, or 4-Global, as shown in the example. The BCM viewer role sees this field as read-only,
   consistent with its read-only access across the crisis event record.
5. To assign individual ownership only, select the Assign to field or to assign group ownership only, select the Assignment group field and save the record.
6. Select Save.  
   The crisis event is saved in the Pending state and appears in the Crisis events list view of the record.  
   The tabs display the crisis event state and details:
   * Overview: You can view the current state and overall state progression of the crisis event.
   * Details: You can view details on the crisis event such as its short description, state, event type, assignee, and so on.
   * Assets: You can select the impacted item type or the primary elements that you want to recover for an asset type.
   * Plans: You can add an ad-hoc plan for the selected asset to the crisis event.
   * Action items: You can view and create action items assigned during the response to the crisis event.
   * Emergency Notifications: You can create a notification for the crisis event with the Everbridge integration.
   * Issues: You can view and create issues associated with the crisis event.
   * Similar tasks groups: You can group duplicate or similar event tasks together to eliminate redundant work.
   * Collaborations: You can view and create collaboration threads that coordinate the response to the crisis event with recovery teams. For more information, see [Creating collaborations in exercises and crisis events](https://www.servicenow.com/docs/EsJHOAvQhrrKqc91dYsKVA "Starting with BCM core release 12.x.x, crisis managers can create collaboration threads on crisis events to coordinate responses with recovery teams and send email updates.").
   * Event tasks: You can add an ad-hoc task to the crisis event.
   {#start-crisis-event-in-uib-ws__ul_dk1_4py_pxb}  
   A crisis event is created in the Pending state.
7. To perform more actions on the crisis event, select More actions.

   | Action | Description |
   | Select Discuss. | Add a subject, participants, and message, then select Start discussion. |
   | Select Generate MS Word. | Generates a downloadable Microsoft Word report of the event record. |
   | Select Generate PDF. | Generates a downloadable PDF of the event record. The Impact Assessments section includes Smart assessment questions and answers for RPO and RTO, dependencies, contributors, and attachments. |
   | Select 360º view. | View a graphical presentation of the event and its relationships. |
   | Select Delete. | Deletes the event and its related records. |
   |-|-|

   {#start-crisis-event-in-uib-ws__choicetable_ypb_yzx_xfc}
8. View pending tasks for your event group and assigned items for the event owner in the My tasks page.
9. Review the Activity panel of the event to track a consolidated timeline of the event.  
   Activity from the plans, action items, and collaboration threads associated with the event is propagated to the Activity panel. From a single place, track when assets are added from an activated plan, when a collaboration thread is created, or when an email is sent.
10. Review and confirm the group ownership, issue details, and collaboration thread details for the event in separate sections of the PDF and Microsoft Word reports.  
    For collaboration block details in the collaboration block in Microsoft Word and PDFs, see [Create a collaboration thread in a crisis event](https://www.servicenow.com/docs/kPcz1f09~v0PPp_m_S5lgw "Create a collaboration thread on a crisis event and send an email to its recovery teams to coordinate a response."). For Microsoft Word template details with collaboration block, see [Add a collaboration block to the Word template](https://www.servicenow.com/docs/_5Qfb3P9rTF~Z6WcRXNqMQ "Use the Block feature in Document designer to add a repeating collaboration section, including a nested action items table, to a customized event Microsoft Word template.").
* **[Create Crisis Event form](https://www.servicenow.com/docs/sBNhpOAQFfKZdrBwkk4HzQ)**   
  Use the Create Crisis Event form in BCM UIB Workspace to add details about a crisis event.

**Related concepts**   

* [My tasks page](https://www.servicenow.com/docs/8HkD~Ix95Ka1rT_Ylwdn_A "The My tasks page displays a single-pane view of your pending tasks, tasks assigned to your user group, and the tasks that are on your watchlist.")
* [Group ownership in BIA, plan, and event records](https://www.servicenow.com/docs/LCBvB2WUrE1gmtfFNGZIKQ "Assign a user group as the owner of business impact analysis (BIA), plans, and event records, instead of or alongside an individual owner. Every member of the owner group gets the same access to these records as an individual owner.")
* [Managing issues from Business Continuity Workspace](https://www.servicenow.com/docs/RDspwLk~M5hLOIX2x0vhfQ "Associate issues with business continuity plans to track problems identified during continuity planning. Create or add an existing issue from the Issues related list on a plan record.")

*[\>]: and then