---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

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---

# AI in Third-party Risk Management

# ServiceNow Otto for Third-party Risk Management (TPRM) {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Third-party Risk Management (TPRM)

ServiceNow Otto for Third-party Risk Management (TPRM) is an application designed to automate and enhance the management of third-party risk data using generative AI capabilities.
It enables organizations to efficiently collect, analyze, and act on third-party risk information through AI-driven summaries and recommendations.
This tool builds on the former Now Assist for TPRM, maintaining existing product entitlements while expanding AI-driven functionalities.
Show full answer Show less  

## Key Features

* **Generative AI Skills:** Otto for TPRM provides AI skills that summarize third-party risk issue details and generate issue recommendations. These capabilities help improve organizational efficiency, team coordination, and consistency in risk assessments.
* **TPRM Issue Summarization:** Uses AI to create concise summaries of risk issues, making it easier for reviewers to understand and manage TPRM records.
* **TPRM Issue Recommendation:** AI-driven recommendations assist in identifying potential risk issues based on assessment responses and historical data, specifically supporting assessments using the Smart Assessment Engine.
* **Role Management:** The TPRM GenAI User role is automatically assigned to Third-party Assessment reviewers upon installation to enable access to AI features.
* **Licensing and Access:** Feature availability depends on product entitlements and license tiers. Some AI capabilities may be restricted based on region, data center compliance, or regulatory environments.

## Important Considerations

* **AI Limitations:** Since the application relies on AI and machine learning, outputs may not always be accurate or complete. Customers should validate AI-generated results and maintain human oversight, especially in high-impact areas such as finance or security.
* **Data Processing and Privacy:** Data used by the application is transferred to centralized ServiceNow environments, potentially across different regions or third-party cloud providers like Microsoft Azure, and managed under ServiceNow's compliance policies.
* **Data Collection and Opt-Out:** Inputs, outputs, and edits from the application may be collected to improve ServiceNow's AI models. Customers have the option to opt out of future data collection as described in the Now Assist documentation.
* **Regulatory and Regional Restrictions:** Certain AI skills and products may be unavailable in regulated markets or specific data center environments such as FedRAMP or Australia IRAP-Protected zones.

## Next Steps for Customers

* Configure and activate AI capabilities within the Third-party Risk Management application to leverage issue summarization and recommendation skills.
* Use AI-generated summaries and recommendations to streamline the review process, improve decision-making, and maintain consistent risk assessments.
* Review and assign necessary roles to ensure users have the appropriate access to AI features.
* Monitor ServiceNow updates and knowledge base articles for changes in AI feature availability and compliance considerations.  
With the ServiceNow Otto for Third-party Risk Management (TPRM) application, you can use skills to automate the collection of TPRM risk data.

## ServiceNow Otto for TPRM overview {#exploring-now-assist-tprm__cf-exploring-parent-benefits}

The following generative AI capabilities are available in ServiceNow Otto for TPRM:

Learn the details of a third-party risk issue from AI-generated summaries, and use AI-driven recommendations to identify potential third-party risk issues based on assessment responses and historical data.

Starting with Australia Patch 5, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## ServiceNow Otto for TPRM skills {#exploring-now-assist-tprm__section_y3t_ypy_ygc}

ServiceNow Otto for TPRM includes generative AI capabilities that help you interpret and act on TPRM records more efficiently. These capabilities support tasks such as summarizing TPRM issue details and recommending TPRM issues.  
Note:  
The TPRM GenAI User \[sn_tprm_genai.nowassist_user\] role is granted to Third-party Assessment reviewers \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] after you install the ServiceNow Otto for TPRM application. For more information about all TPRM roles, see [Roles in Third-party Risk Management](https://www.servicenow.com/docs/20gW5jKABJvMN82bKUph0A "Roles determine permissions and access in TPRM.").
{#exploring-now-assist-tprm__table_p1h_lgx_12c__entry__3}

| Skill | Feature | User role |
|-|-|-|
| [TPRM Issue Summarization](https://www.servicenow.com/docs/KB2CchzYMiEcKMZPLh1_ag "Generate a summary of a TPRM issue to support efficient triaging, remediation, and reporting using the TPRM issue summarization skill. Summarized issues help risk assessors and analysts quickly review issue content and take informed action.") | Uses generative AI to create a quick summary for the third-party risk issue record helping to support organizational efficiency, team coordination, and productivity. | * sn_tprm_genai.nowassist_user * sn_vdr_risk_asmt.vendor_assessment_reviewer {#exploring-now-assist-tprm__ul_ovk_lgq_cfc} |
| [TPRM Issue Recommendation](https://www.servicenow.com/docs/NZSK65AINej9IQIAleAS_A "Use generative AI to identify and recommend potential Third-party Risk Management issues based on assessment responses. The TPRM issue recommendation skill presents recommended issues with rationalized summaries for reviewer confirmation.") | Uses generative AI to generate third‑party risk issue record recommendations, helping to support more efficient reviews and more consistent outcomes across teams. | * sn_tprm_genai.nowassist_user * sn_vdr_risk_asmt.vendor_assessment_reviewer {#exploring-now-assist-tprm__ul_rjf_mbs_c3c} |
[Table 1. Generative AI skills]

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Note:  
Issue recommendations are available only for assessments that use the Smart Assessment Engine. Historical data (prior issues and their associated Smart Assessment Engine or Classic assessment questions and responses) is used to generate recommendations. Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#exploring-now-assist-tprm__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#exploring-now-assist-tprm__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#exploring-now-assist-tprm__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#exploring-now-assist-tprm__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#exploring-now-assist-tprm__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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## AI limitations {#exploring-now-assist-tprm__section_w4v_wxm_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#exploring-now-assist-tprm__p_kv2_nfg_h1c}

## Data processing {#exploring-now-assist-tprm__section_x4v_wxm_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#exploring-now-assist-tprm__p_lv2_nfg_h1c}

## Data collection {#exploring-now-assist-tprm__section_y4v_wxm_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## What to explore next {#exploring-now-assist-tprm__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for TPRM, see:

* 
* [Configure AI capabilities in Third-party Risk Management](https://www.servicenow.com/docs/52mp1De7wIClHalK2tmGYQ "If you have the admin role, you can configure the ServiceNow Otto for Third-party Risk Management (TPRM) application so that agents can use the generative AI capabilities in Vendor Management Workspace.")
* [Activate the TPRM issue summarization skill](https://www.servicenow.com/docs/ZfawszupjrIFXiJZPUj9AQ "Activate the TPRM summarization skill from ServiceNow Otto for TPRM to generate a brief summary of a TPRM issue by selecting the specific fields that you would like included in the summary.")
* [Activate TPRM issue recommendation skill](https://www.servicenow.com/docs/DBt~qK7UJWEoUSalFYGarw "Activate the TPRM issue recommendation skill from ServiceNow Otto for TPRM to generate recommendations for TPRM issues.")
* [TPRM issue summarization skill](https://www.servicenow.com/docs/OPpTUynE4h86yiYa5cxV6w "The issue summarization skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses generative AI to create concise summaries of vendor-related issues, helping assessors quickly review risk details, improve consistency, and accelerate remediation.")
* [TPRM issue recommendation skill](https://www.servicenow.com/docs/R~dYFrulfQOSNFdKFfUKYw "The issue recommendation skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses generative AI to suggest potential issues based on historical assessment data, helping assessors and reviewers identify relevant risks more efficiently while retaining control over which issues are created.")
* [Generate a summary of a TPRM issue](https://www.servicenow.com/docs/KB2CchzYMiEcKMZPLh1_ag "Generate a summary of a TPRM issue to support efficient triaging, remediation, and reporting using the TPRM issue summarization skill. Summarized issues help risk assessors and analysts quickly review issue content and take informed action.")
* [Generate issue recommendations for TPRM](https://www.servicenow.com/docs/NZSK65AINej9IQIAleAS_A "Use generative AI to identify and recommend potential Third-party Risk Management issues based on assessment responses. The TPRM issue recommendation skill presents recommended issues with rationalized summaries for reviewer confirmation.")
* [Create or dismiss issues using recommendations](https://www.servicenow.com/docs/og7ULsz1yWoUHjaqDtUSMw "Accept recommendations to create issues based on historical assessment data, or dismiss recommendations that aren’t relevant. Accepting or dismissing issue recommendations helps reviewers efficiently act on AI‑predicted findings while retaining control over which issues are created.")
{#exploring-now-assist-tprm__ul_q1h_lgx_12c}