---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Deactivate a third-party portal contact

# Deactivate a third-party portal contact {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Remove a contact's access to the third-party portal when they no longer need it, such as when a team member leaves the organization or changes roles.

## Before you begin

The deactivation must be performed by a different third-party primary contact. A third-party primary contact cannot deactivate their own account.  
Important:  
This task applies to Third-Party Risk Management (TPRM) with Smart Assessment Engine (SAE) usage only. Portal contact deactivation procedures may differ in Classic TPRM environments.

Role required: third-party primary contact.

## About this task

Deactivating a contact removes their access to the third-party portal but preserves their record for audit purposes. This action is distinct from removing a contact from a specific engagement, which removes access to that engagement only while leaving portal access intact.

## Procedure

1. Navigate to My Team from the home page.
2. Select the contact you want to deactivate.
3. On the contact detail page, select Deactivate Contact.
4. Confirm the action.  
   The contact can no longer log in to the portal. Their record is preserved for audit purposes.

   If the Deactivate Contact button does not appear, verify that you are logged in as a third-party
   primary contact and that you are not attempting to deactivate your own account.

## What to do next

In SAE environments, before deactivating a third-party primary contact, consider reassigning any questionnaires they own to another contact. If a deactivated contact is the questionnaire owner, reassign ownership to another contact before deactivation to ensure the questionnaire can be submitted. See [Manage questionnaire contributors and ownership](https://www.servicenow.com/docs/aALzT02WF4H9F1DdLAGZLg "Add or remove contributors for a questionnaire request, or transfer questionnaire ownership to another contact, so the right team members can collaborate on and submit the questionnaire.") for details on reassigning questionnaire ownership.
**Related concepts**   

* [Managing the Third-party portal](https://www.servicenow.com/docs/gww4m9ufNHvyDxzuQvEzVw "Third-party contacts respond to questionnaires, requests for documentation, tasks, and issues on the Third-party portal. The portal is the point of interaction between third parties and risk assessors.")
* [Third-party portal contact roles and permissions](https://www.servicenow.com/docs/UH_36~I7~RvUqBGkm66f9g "The third-party portal uses a role-based access model to control who can view, respond to, and manage questionnaire requests, issues, and tasks. Each of the four contact role types has a defined scope and set of permissions.")
* [Questionnaire ownership and contributor access](https://www.servicenow.com/docs/TWd_yJydT4Dpn1J8XVrJpQ "Each Smart Assessment Engine questionnaire request in the third-party portal has a single questionnaire owner and can include questionnaire contributors. Ownership determines who can submit the completed questionnaire and who can manage team access.")  
**Related tasks**   

* [Invite a contact to the third-party portal](https://www.servicenow.com/docs/m1WMWeCoTI0~ijaC4tK0Vg "Invite a new team member to the third-party portal so they can access questionnaire requests, tasks, and issues for your organization.")
* [Manage questionnaire contributors and ownership](https://www.servicenow.com/docs/aALzT02WF4H9F1DdLAGZLg "Add or remove contributors for a questionnaire request, or transfer questionnaire ownership to another contact, so the right team members can collaborate on and submit the questionnaire.")
* [Assign a contact to an engagement](https://www.servicenow.com/docs/_kh~6YMlsPP2IFbeORTs9A "Add a contact from your third-party organization to a specific engagement team so they can access questionnaire requests for that engagement.")