--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Roles in TPRM # Roles in Third-party Risk Management {#ariaid-title1} Release version: Australia Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Roles in Third-party Risk Management In ServiceNow Third-party Risk Management (TPRM), roles determine user permissions and access levels for managing third-party risk processes. Assigning the appropriate roles helps ensure users can perform their responsibilities securely and effectively within TPRM, including assessments, risk reviews, contract negotiations, and engagement management. Show full answer Show less ## Key Roles and Their Capabilities * **Third-party reader \[vendorreader\]**: Provides read-only access to third-party contact records. * **Third-party editor \[vendoreditor\]**: Allows creation, update, and deletion of third-party contact records. * **Third-party assessment reviewer \[snvdrriskasmt.vendorassessmentreviewer\]**: Enables viewing assessments and questionnaires, plus commenting on key risk tables such as tiering assessments and risk issues. * **TPR internal task responder \[snvdrriskasmtinternaltaskresponder\]**: Grants full control over internal tasks assigned to the user, automatically assigned when tasks reach a specific state. * **TPR assessor \[snvdrriskasmt.vendorassessor\]**: Extends assessment reviewer permissions with management of third parties, contacts, external assessments, and issues. Assessment response editing can be configured via system properties. * **TPR approver \[snvdrriskasmt.approver\]**: Includes assessment reviewer permissions plus authority to approve Internal Risk Questionnaires (IRQs). * **TPR manager \[snvdrriskasmt.vendorriskmanager\]**: Adds management of assessment templates, scheduled assessments, engagement contacts, and scoring rules. * **TPR admin \[snvdrriskasmt.vendorriskadmin\]**: Provides full administrative rights including creation and editing of all assessment and questionnaire templates, risk tiering templates, and automation rules. * **Contract risk negotiator \[snvdrriskasmt.contractnegotiator\]**: Allows legal users to modify contract statuses and key dates, supplementing TPR assessor permissions. * **Third-party/engagement contact \[vendorcontact\]**: Assigned to external contacts responding to questionnaires or issues via the Third-party portal. This role restricts access to only the external portal, safeguarding internal system security. ## Specialized Role Sets * **Digital Resilience Third-party Registers Roles**: Includes TPRM DORA user, manager, and admin roles embedded within assessment and management roles, enabling access to Digital Resilience modules. * **Smart Assessment Engine (SAE) Roles**: Roles such as template reader, assessment reader, internal and external assessment users, and SAE admins control access to assessment templates and questionnaire responses across Vendor Management, GRC, and Third-party portals. * **ServiceNow Otto for TPRM Roles**: The Third-party assessment reviewer role automatically receives the GenAI user role post-installation to leverage AI capabilities for risk management. ## Practical Application for ServiceNow Customers Understanding and assigning the correct TPRM roles ensures users have tailored access aligned with their responsibilities---ranging from simple read access to full administrative control. This role structure supports secure collaboration between internal teams, legal departments, third-party contacts, and risk assessors. Additionally, roles integrate with Digital Resilience registers, Smart Assessment Engine, and AI-driven ServiceNow Otto features, enabling comprehensive and streamlined third-party risk management workflows. ServiceNow customers should assign roles based on user duties, adhere to role separation principles, and leverage role-based access to protect sensitive data while facilitating efficient third-party risk processes. Roles determine permissions and access in TPRM. ## TPRM roles {#tprm-roles__section_rcc_nl2_5xb} {#tprm-roles__table_o14_t2s_2mb__entry__3} | Friendly name \[role name\] | Description | Contains roles | |-|-|-| | Third-party reader \[vendor_reader\] | Read access to third-party contact records. | None | | Third-party editor \[vendor_editor\] | Create, update, or delete third-party contact records. | None | | Third-party assessment reviewer \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] | View assessment and questionnaire data. Users with this role can also leave comments on the following tables: * Tiering assessment * Internal assessment * External assessment * Third-party risk issues * Third-party risk tasks * Third-party risk due diligence request {#tprm-roles__ul_gmy_qjz_fyb} | Contains: * sn_risk.implementation_reader * sn_compliance.control_framework_reader * sn_compliance.policy_reader * sn_grc.library_reader * sn_smart_asmt.actor * task_editor * vendor_reader * sn_dora_accel.user * sn_smart_asmt.template_reader * sn_smart_asmt.assessment_reader * sn_tprm_genai.nowassist_user {#tprm-roles__ul_mm2_g4p_qxb} | | TPR internal task responder \[sn_vdr_risk_asmt_internal_task_responder\] | Create, read, update, and delete the elements linked to the internal tasks for which the user is the respondent. This role is automatically granted to the assigned respondent when an internal task moves to the Submitted to respondent state, and replaces use of the internal assessment user \[sn_vdr_risk_asmt.internal_assessment_responder\] role for internal tasks specifically. | * sn_grc_workspace.task_reader * sn_grc_workspace.user {#tprm-roles__ul_umw_4tx_zjc} | | TPR assessor (Third-party risk assessor) \[sn_vdr_risk_asmt.vendor_assessor\] | * All permissions of the Third-party assessment reviewer role, plus the ability to manage third parties, third-party contacts, external risk assessments, and issues. * You can set the following options for the sn_svdp.allow_assessor_edit property: * Enable TPR assessors to answer questions or modify responses in third-party questionnaires (default). * Enable TPR assessors to modify responses. * Don't enable TPR assessors to answer questions or modify responses. {#tprm-roles__ul_at3_m1f_zyb}See [Configure TPRM properties](https://www.servicenow.com/docs/9lJM8SW1APiGqRwL7gM6Zg "Configure property settings for a variety of TPRM operations."). {#tprm-roles__ul_twn_g1x_11c} | Contains: * vendor_assessment_reviewer * sn_grc.library_reader * vendor_editor * vendor_reader * sn_dora_accel.manager {#tprm-roles__ul_w3n_l4p_qxb} | | TPR approver \[sn_vdr_risk_asmt.approver\] | Includes all permissions of the Third-party assessment reviewer role plus: approve IRQs. | Contains: * vendor_assessment_reviewer * sn_dora_accel.user {#tprm-roles__ul_wps_rqh_xcc} | | TPR manager (Third-party risk manager) \[sn_vdr_risk_asmt.vendor_risk_manager\] | Includes all permissions of the TPR assessor role plus: * Manage third-party assessment templates and scheduled assessments. * Manage engagements and engagement contacts. * Manage scoring rules for both third parties and engagements. {#tprm-roles__ul_yrt_xxj_mxb} | Contains: * vendor_assessor * sn_dora_accel.manager {#tprm-roles__ul_klf_vqh_xcc} | | TPR admin (Third-party risk admin) \[sn_vdr_risk_asmt.vendor_risk_admin\] | Includes all permissions of the TPR manager role plus: Create and edit the following items: * Third-party assessment templates * Risk tiering templates * Risk tier questionnaire templates * Third-party questionnaire templates * Document request templates * Post assessment automation rules {#tprm-roles__ul_z5g_qxf_lzb} Note: Templates include both classic and SAE templates. | Contains: * vendor_risk_manager * assessment_admin * sn_dora_accel.admin * sn_smart_asmt.assessment_admin * sn_smart_imp_auto.automation_creator {#tprm-roles__ul_ulc_42y_zjc} | | Contract risk negotiator \[sn_vdr_risk_asmt.contract_negotiator\] | Includes all permissions of the TPR assessor role plus: Users in the legal department can modify contract status and the start and expiration dates. You can add users with this role to the Contract risk negotiators user group. See [Add users to groups based on responsibilities](https://www.servicenow.com/docs/uEjnxiP~mKUNvCbtz3G_MA "Assign users to groups before you implement or use the Third-party Risk Management application. Each group contains users with particular roles. Well-organized user groups simplify and improve process management and help to ensure that users are promptly notified of tasks in their areas of responsibility."). | Contains: * vendor_assessor * sn_dora_accel.manager {#tprm-roles__ul_mbw_brh_xcc} | | Third-party / engagement contact \[vendor_contact\] * Called a third-party contact when responding to an external questionnaire or task or issue for a third party. * Called an engagement contact when responding to a questionnaire or task or issue for an engagement. {#tprm-roles__ul_upd_34n_cyb} | You assign the third-party contact role to users at the third-party organization whose risk is being assessed. Third-party contacts are assigned the snc_external role to give them access to resources and actions in the Third-party portal. Important: The third-party contact role should be used only for external contacts. The role prohibits access to your ServiceNow AI Platform instance and grants access only to the Third-party portal. You assign the primary contact responsibility to the third-party contact who can directly answer assessment questions or assign another contact at the third party to answer the questions. Primary contacts can manage other contacts for the third party. | Contains: snc_external | [ ] {#tprm-roles__table_o14_t2s_2mb} ## Roles required for accessing the Digital resilience third-party registers {#tprm-roles__section_xny_kcv_zzb} A user with one of the following roles can access the Digital resilience third-party registers related modules in the Vendor Management Workspace: * TPRM DORA user \[sn_dora_accel.user\] roleThird-party assessment reviewer and TPR approver contain this role. * TPRM DORA manager \[sn_dora_accel.manager\] roleTPR assessor and TPR manager contain this role. * TPRM DORA admin \[sn_dora_accel.admin\]The TPR admin contains this role. {#tprm-roles__ul_jj1_jdv_zzb} For more information on DORA related roles, see [Roles installed with Digital resilience third-party registers](https://www.servicenow.com/docs/d9MZljQq_88vyrtwrsLjsw "Specific roles are installed with Digital resilience third-party registers."). ## Roles required for using Smart Assessment Engine {#tprm-roles__section_lbx_kcb_l2c} A user with one of the following roles can view templates in the Assessment Workspace: * TPRM SAE template reader \[sn_smart_asmt.template_reader\] role Third-party assessment reviewer contains this role. * TPRM SAE assessment reader \[sn_smart_asmt.assessment_reader\] role Third-party assessment reviewer contains this role. {#tprm-roles__ul_mbx_kcb_l2c} A user with one of the following roles can respond to questionnaires in the Vendor Management Workspace, GRC portal, or Third-party portal. * TPRM SAE internal assessment user \[sn_vdr_risk_asmt.internal_assessment_responder\] This role is automatically assigned to an assigned IRQ assessor or internal assessment respondent. This role is required to respond to internal/IRQ assessment questionnaires using the GRC Portal. This role contains the following roles: canvas_user, sn_smart_asmt.actor, sn_grc_workspace.user, and sn_grc_workspace.task_reader. * TPRMSAE external assessment user \[sn_vdr_risk_asmt.external_assessment_responder\] This role is automatically assigned to the assigned third-party contact. This role is required to respond to external questionnaires using the Third-party portal. This contains the role: sn_smart_asmt.actor. {#tprm-roles__ul_bpm_ltt_ffc} A user with the TPRM SAE admin \[sn_smart_asmt.assessment_admin\] role can create SAE templates in the Vendor Management Workspace and Assessment Workspace. A user with the sn_smart_imp_auto.automation_creator role can create post assessment impact automation rules. The TPR admin contains this role. Note: The Third-party assessment reviewer \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] role is the minimum role required to view any template that is a member of the TPRM external questionnaire, TPRM external document request, TPRM internal tiering questionnaire, and TPRM internal IRQ purposes. For more information on SAE related roles, see [Roles installed in Smart Assessment Engine](https://www.servicenow.com/docs/LDenk~QpkhHSlsvfSq4XmQ "Roles determine the permissions and access in the Smart Assessment Engine application."). ## Roles required for using ServiceNow Otto for Third-party Risk Management (TPRM) {#tprm-roles__section_ddc_dt1_lhc} A user with the Third-party Assessment reviewer \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] role can use the ServiceNow Otto for TPRM skills. The system automatically grants the TPRM GenAI User \[sn_tprm_genai.nowassist_user\] role to Third-party Assessment reviewers \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] after the ServiceNow Otto for TPRM application is installed. For more information about a ServiceNow Otto for TPRM, see [ServiceNow Otto for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/x1RHqD6XGpXbXA1ezscH8g "With the ServiceNow Otto for Third-party Risk Management (TPRM) application, you can use skills to automate the collection of TPRM risk data."). **Related tasks** * [Assign TPRM roles to users and user groups](https://www.servicenow.com/docs/KcehcGq2QbX9Y8SAQk4jnQ "Assign roles to users before you implement or use the Third-party Risk Management application. Assigning roles in a well-organized manner simplifies and improves process management and helps to ensure that users are promptly notified of tasks in their areas of responsibility.") **Related reference** * [Roles installed with Digital resilience third-party registers](https://www.servicenow.com/docs/d9MZljQq_88vyrtwrsLjsw "Specific roles are installed with Digital resilience third-party registers.") * [Roles installed in Smart Assessment Engine](https://www.servicenow.com/docs/LDenk~QpkhHSlsvfSq4XmQ "Roles determine the permissions and access in the Smart Assessment Engine application.")