---
sourceDocument: Brazil Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Government Service Portal

# Government Service Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
By using the Government Service Portal, constituents and businesses can report issues, access and view the status of existing service requests, request public records, search for information about a question or issue, view and
update their contact information, and request assistance from a government service agent--- all in a user-friendly, customizable interface.

## Government Service Portal for constituents {#gsp-overview-public-sector__section_x2j_mjh_3vb}

The Government Service Portal experience begins on the portal home page for constituents. Agencies usually customize their home pages to be viewed by logged-in users and users who aren't logged in. For example, a logged-in user
might see different information on the home page than a user who isn't logged in.

This example shows the default home page for a registered user of the Public Sector Digital Services Government Service Portal.  
Note:  
Administrators can customize Government Service Portal home pages in Service Portal, so home page appearance might differ across government agencies.  
Constituents can do the following tasks in the Government Service Portal:

* Register as a new user, create a login, and create a user profile.
* Browse and request services or information, track cases, view received services, and report issues.
* Search for information, browse knowledge articles, and engage with the community.
* Get the latest information on policies and programs by searching and viewing articles.
* Discuss issues with neighbors and share perspectives by asking the community.
* View your recent services and see the popular services on the site.
* Get help using Virtual Agent.
* Request services such as street repair, trash removal, building inspections, and other public maintenance.
* Request information and public records from local, state, and federal public agencies.
{#gsp-overview-public-sector__ol_v3q_qsq_kwb}

For more information on the services that are offered in the Government Service portal service catalog, see [Government Service Portal service catalog](https://www.servicenow.com/docs/5fL_ys9a0r7M_qU0TAvafA "The following services are base system public service catalog items offered in the Government Service Portal.").

## Government Service Portal for businesses and business entities {#gsp-overview-public-sector__section_eqw_hrn_3vb}

The Government Service Portal enables businesses to access their cases and service information as well as report issues. Business or business contacts can use the Government Service Portal to view their submitted cases, and raise
requests by using the service request catalog.  
Business contacts have the same functionality as a constituent user, with a few additional permissions. In addition to the constituent user tasks, business contacts can do the following tasks in the Government Service Portal:

* Register a new business.
* Request services that are related to licenses, social benefit programs, permits, information, and service requests.
* Request services that are related to grants, social benefit programs, licenses, permits, information, and public services.
* View the services that they received.
* View information records that they requested.
* View all license or permit requests.
* View items that they received.
* View their existing cases.
* View business and child business profiles.
* View business contact information such as names, addresses, and other contact information.
* View publications, such as government pamphlets and newsletters about services.
* View notifications such as government notifications and new contact approvals.
{#gsp-overview-public-sector__ul_g3j_qmx_r2b3} For information on how to customize the Government Service Portal, see [Customize the Government Service Portal](https://www.servicenow.com/docs/2JGumJINSh7HlI~o4~qNmw "Modify the Government Service Portal to meet your needs, for example to set the portal branding."). For information on how to customize the Government Service Portal using Guided Setup, see [Configure Public Sector Digital Services Core foundational data using guided setup](https://www.servicenow.com/docs/mEnkEz3v1YgFoOmQe82MZA#psds-use-gs "Walk through the guided setup processes to configure Public Sector Digital Services foundational data.").