---
sourceDocument: Brazil Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# AI Search

# AI Search for ServiceNow Otto for Public Sector Digital Services (PSDS) {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The AI Search index stores data from Platform records, Knowledge Base articles, or external sources, and makes that data available for agents to search in the Public Sector Workspace. An admin can configure where the data is pulled from. Search query features use ServiceNow AI Platform technologies to improve the search user experience.

Watch this video to see how Public Sector Digital Services agents can find answers using AI Search. For information on AI Search see [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).  
Figure 1. Generative AI Q\&A in Public Sector Workspace