---
sourceDocument: Brazil Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Install

# Install ServiceNow Otto for Public Sector Digital Services (PSDS) {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Install required plugins and enable ServiceNow Otto for Public Sector Digital Services (PSDS) to configure and use generative AI skills in Configurable Workspace, Playbooks, and Core UI.

## Before you begin

Role required: admin  
The following plug-ins and store apps are required for use of ServiceNow Otto for Public Sector Digital Services (PSDS) and its features, such as AI Search and summarization skills:

* AI Admin Hub Console
* ServiceNow Otto for Public Sector Digital Services (PSDS) (sn_psds_gen_ai)
* ServiceNow Otto for Customer Service Management (CSM) (sn_csm_gen_ai)
* Glide Virtual Agent (com.glide.cs.chatbot)
* Glide Conversation Generative Al (com.glide.cs.genai)
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## About this task

Note:  
Now LLM Service is currently the only provider for this application's skills.

To get started with ServiceNow Otto, you must install at least one ServiceNow Otto application on your instance. The AI Admin Hub can guide your implementation, starting with installation. Use the AI Admin Hub console to configure ServiceNow Otto for Public Sector Digital Services (PSDS). This console contains everything that you must install the plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US), and the [ServiceNow Otto Journey Checklist](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

For information about Public Sector Workspace, see [Set up CRM Workspace](https://www.servicenow.com/docs/access?context=csm-config-workspace-set-up&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US). For information about AI agents, see [Install AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

To access AI agents in the ServiceNow Otto panel, you must [turn on the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) and ensure that case summarization is active.

To install the ServiceNow Otto for PSDS plugin (sn_psds_gen_ai), follow the procedure:

## Procedure

1. Install the ServiceNow Otto for Public Sector Digital Services (PSDS) plugin (com.sn_psds_gen_ai).
2. Navigate to AllAI Admin HubSettings.  
   If you're already in AI Admin Hub, select the Settings tab.
3. On the Settings page, select Plugins.  
   Plugins appear as cards. Review all ServiceNow Otto plugins on the Available for you tab. Plugins that you have already installed appear on the Installed tab.
4. Select Get plugins on the ServiceNow Otto for Customer Service Management (CSM) and ServiceNow Otto for Public Sector Digital Services (PSDS) cards.
5. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
6. Install the plugin from the ServiceNow Store page.  
   Some applications may require you to request the app from the ServiceNow® Store first. After you've requested the application from the ServiceNow® Store page, navigate to AllSystem ApplicationsAll Available ApplicationsAll to finish the installation.
7. Return to the AI Admin Hub console.
8. In the dialog box, select Refresh.  
   For more detailed information about the installation process, see [Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
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## Result

Your AI Admin Hub console is successfully configured with the necessary plug-ins. Select View all (Plugin) Assists and Skills to review the features of your new plugin, or close the
dialog box to return to the AI Admin Hub console.

## What to do next

[Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)or [Activate a ServiceNow Otto Skill.](https://www.servicenow.com/docs/diKQhhqFEaRslRIUCKGPoA "Configure the triggers, settings, and display locations for ServiceNow Otto skills to enable GenAI capabilities across the Public Sector Digital Services agent platform.")

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