Configure Knowledge Base sources

Associate the GDS Service Portal with one or more knowledge bases to display articles from this knowledge base in the portal widgets.

About this task

Note:

Users with the knowledge_admin or admin role can configure the widget instance options used on the Knowledge Management Service Portal pages. Use the context menu to access the widget instance options and configure a widget instance. For more information, see Configure Widgets Instance Options for GOV.UK Design System Service Portal pages.

You can also use the external content integration feature to integrate content from various external sources and enable unified knowledge search results. For more information, see Integration with external knowledge sources.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Knowledge > Administration > Knowledge Bases to create or edit the knowledge base you want to associate with the GDS Service Portal.
2. Navigate to All > Service Portals > Portals.
3. In the Knowledge Bases related list, select Edit.
   Note:

   If you don't see the Edit option, confirm that you have the GOV.UK Developer Toolkit application scope selected in the application picker.
4. On the Edit Members form, select one or more knowledge bases to add to the GDS Service Portal, and move the desired knowledge bases from the available items in the Collection column to the Knowledge Bases List column.
5. Select Update.

Result

The knowledge bases are displayed on the KB homepage for the portal. If no knowledge bases are added, all knowledge bases are available in the portal. If knowledge bases are mapped, only those knowledge bases are available in the portal. All search results and all widgets display results from the mapped knowledge bases only.

What to do next

Determine whether certain users or categories of users can access knowledge bases and knowledge articles by controlling contribute and read access. For more information, see Managing access to knowledge bases and knowledge articles.