---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure pages

# Configure the GOV.UK Design System Service Portal Pages {#ariaid-title1}

* Release version: Australia
* 
* Updated June 1, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Summarize  
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This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Configure the GOV.UK Design System Service Portal Pages

The GOV.UK Developer Toolkit provides pre-configured portal pages designed to create user-friendly, constituent-facing experiences that comply with the GOV.UK Design System (GDS) standards.
These pages serve as templates that you can use as is or customize by adding, removing, or rearranging widgets within Service Portal Designer.
Show full answer Show less  
Portal pages organize layouts, patterns, containers, rows, and widgets to display information effectively for UK constituents accessing public services.

## Key Features

* **Pre-built pages:** Includes essential pages such as Homepage, Registration and Log-in, User Profile, Services, Case List, Case Details, Knowledge, FAQs, Record Producer, and Error Handling pages.
* **Page customization:** Use Service Portal Designer to create or edit pages by manipulating layouts (aligned with the Bootstrap grid system), containers, and widget instances to tailor the user experience.
* **Widget management:** Widgets can be added to containers and customized individually. Multiple instances of the same widget can exist on a page, each with its own configuration without affecting the base widget.
* **Page properties configuration:** Customize page title, ID, descriptions, and add page-specific CSS to align with your branding or functional needs.
* **Error pages:** Includes GDS-compliant error pages (404, 500, 503) that display helpful messages and links to assist users.

## How to Use

* Navigate to **All \> Service Portal \> Service Portal Configuration** and open **Service Portal Designer**.
* Select the **UK Government Portal** to manage GDS Service Portal pages.
* Edit an existing page or add a new one; adjust layouts and containers to fit your content needs.
* Add widgets by dragging them into containers; configure individual widget instances as needed.
* Preview your changes live before publishing, with automatic saving of your edits.

## Expected Outcomes

By leveraging the GOV.UK Developer Toolkit and following GDS guidelines, ServiceNow customers can quickly deploy and customize a structured, accessible, and user-centric public services portal. This enables constituents to efficiently access services, manage cases, view relevant information, and navigate the portal seamlessly, all within a trusted and familiar design framework.  
By default, the GOV.UK Developer Toolkit supplies you with pages that can be used as-is, or customized by adding and removing widgets in Service Portal Designer.

## Portal pages {#psds-config-govuk-dev-tk-portal-pages__section_d2w_p4h_ljc}

Use portal pages to organize content and design portal user experiences for your constituents. A page provides the base structure for how a collection of information is displayed in the constituent-facing GOV.UK Design System Service Portal. Pages house elements such as layouts, patterns, containers and rows (which, in turn, house widgets), and other components to display information. By manipulating the layout of the page and the widgets
within it, you can construct the desired user experience and display the information your user needs to access.

* Pages are referenced using the page ID.
* Pages and its widgets can be referenced in more than one portal.
* Use base system pages as templates.

{#psds-config-govuk-dev-tk-portal-pages__c_Pages_ul_ylg_1h4_qbb}

Several pages are included with the GOV.UK Developer Toolkit application for use with the GDS Service Portal. You can use these portal pages as is, or you can customize them to suit your needs. The GDS Service Portal contains the following pages by default:  
{#psds-config-govuk-dev-tk-portal-pages__csm-config-workspace-page-templates_table_qh2_43q_1bc_entry_2}

| Page | Description |
|-|-|
| [Homepage](https://www.servicenow.com/docs/IOFgTuwDE3Tz1a8a9wsu1w "By default, the GOV.UK Developer Toolkit provides a homepage that is complaint with GOV.UK design standards. This page contains widgets and other components that enable UK constituents to access cases, announcements, and helpful content, and quick navigation to detailed views and actions. You can use this page as-is, or you can configure the default widgets on the page to meet your needs.") | This page serves as an entry point to the GDS portal for UK citizens, enabling access to relevant public services, and navigation to high-priority actions, key information, quick links, and case updates. |
| [Registration and Log-in](https://www.servicenow.com/docs/bHUPCWmxZzxWY8jXAhYV9g "The GOV.UK Developer Toolkit provides default GDS Service Portal registration and login pages that are complaint with GOV.UK design standards. You can use these pages as-is, or you can configure the default widgets to meet your needs.") | These pages enable a user to register or login to the portal, with different configurable forms and widgets for constituent, business contact, and business, registration. |
| [User Profile](https://www.servicenow.com/docs/DcVbZRAX_6i8Z1Q8Bxp4NA "Configure the user profile page using widgets and widget instances, enabling UK citizens to view and manage their personal profiles, preferences, and activity history.") | This page provides the basic structure for UK constituents to view and manage their personal profiles, preferences, and activity history. |
| [Services](https://www.servicenow.com/docs/V30MFmjp6PYHYV6XHjI85g#psds-config-gds-browse-cat-page "Configure the Services page, which enables constituents to browse and search catalog items from different service catalogs and categories and see all services available to them.") | This page enables UK constituents to view all the public services available to them in the GDS Service Portal. |
| [Case List](https://www.servicenow.com/docs/oLeYzkK16qHg~xAbTtt~dg#psds-config-gds-case-list-page "Configure the case list page.") | This page enables UK constituents to view all of their submitted requests for public services. |
| [Case Details](https://www.servicenow.com/docs/hTcmU~rD1hIRS1S3I1vI0Q#psds-config-gds-stdt-page "Configure individual request types to display case details, the request-specific information shown to constituents when viewing submitted requests. They can view case statuses and request history, and communicate with caseworkers and agents.") | This page standardizes ticket views across the portal, allows UK constituents to track case status and communications, and staff agents to manage case details and documents. |
| [Knowledge](https://www.servicenow.com/docs/xv2ybLKquBHlXsLuLa6yoA "Display knowledge base content for UK constituents using the GDS Service Portal.") | These pages enable UK constituents to browse and search articles and guides, categorized into organized content sections (Featured, Most Useful, Most Viewed), without contacting support. |
| [Frequently Asked Questions (FAQs)](https://www.servicenow.com/docs/~ypFwB59kg0kzAYiXrWISw#psds-config-gds-faq-page "Add the Portal FAQ widget to your portal and modify its data, presentation, and behavior. You can use the Portal FAQ widget to display a frequently asked questions list (FAQ) from a knowledge table on the portal.") | This page provides an organized, searchable, and accessible repository of frequently asked questions, enabling users to find answers to common questions about services, submissions, or portal functionality. |
| Record Producer | This page enables UK constituents to submit new cases or requests via a GDS-compliant form. |
| [Error Handling](https://www.servicenow.com/docs/pDz4WriUmi6eONNnQtuv5A "Use Portal Widgets to configure and customize the error page that is shown when a user encounters errors such as broken links, service issues, or downtime (404, 500, 503).") | These pages provides the basic structure for GDS-compliant error pages that display error messages with helpful links on a 404, 500, or 503 error. |
[Table 1. GOV.UK Design System Service Portal pages]

{#psds-config-govuk-dev-tk-portal-pages__table_iz3_xxg_ljc}Navigate to All \> Service Portal \> Pages to see the Pages \[sp_page\] table, which displays a list of pages available for use and customization within the portal.

## Create and edit a GDS Service Portal page using Service Portal Designer {#psds-config-govuk-dev-tk-portal-pages__section_hgf_llh_ljc}

By default, the GOV.UK Developer Toolkit supplies you with already-configured pages that contain widgets and other elements that adhere to GDS guidelines, but you can create or edit existing pages to organize the columns that house
the widgets and widget instances.

1. Navigate to AllService PortalService Portal Configuration.
2. Select Designer.
3. Select UK Government Portal to switch to editing or designing pages for the GDS Service Portal.

4. From the Service Portal Designer, select a page to customize, or select Add a new page.

   For example, to customize the 503 Service Unavailable error response page for the GDS Service Portal, select UK GDS 503.
5. Edit page properties by selecting Page settings in the menu bar.

   Here, you can configure properties such as page title and ID, short description, and add page-specific custom CSS.
6. Optional: Under Layouts, select Container and drag it onto the page, then drag one of the other layouts and place it in the container.

   This layout defines the structure of your
   page and the space available to place widgets. The structure of the layout aligns with the Bootstrap grid template and adds up to 12. If you are editing an existing page and the existing layout of the page meets your needs, you
   may skip this step.
7. Edit container properties by selecting the Container, then selecting the edit icon (![edit icon]()).

   Here, you can customize properties such as container name, width, CSS class, and the background color or image for that particular container (and its widgets).
8. Use the Widget filter to search for an existing widget, then drag the widget to the container layout to add it to the page.Each widget added to a page becomes its own instance. Widget instances get their logic from the base
   widget template, as well as other set scripts and properties that can be configured specific to that instance. Select the pencil icon (![]()) to edit an instance of a widget on this page. You may have multiple instances of the same widget on a page, each with different instance options configured. Editing the instance options of a widget does
   not affect the properties of the base widget template.

   For widgets that do not contain any information by default, you must configure the options for their widget instances before they will appear on a portal page. For
   more information about configuring widget instance options, see [Configure widget instances](https://www.servicenow.com/docs/access?context=c_ConfigureWidgetInstances&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

   For more information on the library of widgets and other page components that are included with the GOV.UK Developer Toolkit and GDS Service Portal, see [GOV.UK Design System Service Portal Widget Library](https://www.servicenow.com/docs/I9y3hNswn8eqVme1tXU~vw "Configurable Portal widgets provide you with the ability to configure the behavior, content, and layout of the GDS Service Portal by configuring widget settings and instance options.").
9. Select the Preview tab to preview your changes to the page, or the ![new tab icon]() icon to view the edited page in a new tab.

   Your changes save automatically.

{#psds-config-govuk-dev-tk-portal-pages__ol_ijt_rlh_ljc}

Result

The page is created with, or is edited to include, the desired content and widgets.

*[\>]: and then