---
sourceDocument: Brazil Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Implement intelligence

# Implement intelligence in Public Sector Digital Services {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Integrate intelligence features to automate routine tasks and provide relevant content.

|-|-|
| [ServiceNow Otto for Public Sector Digital Services (PSDS)Use ServiceNow Otto for PSDS to enhance user productivity and efficiency through conversation and proactive experiences using generative AI.](https://www.servicenow.com/docs/QEmRSnXRmRV60zm~70J5Hw "If you have the admin role, you can configure the ServiceNow Otto for Public Sector Digital Services (PSDS) application so that your agents and managers can use the generative-AI skills in Public Sector Workspace and in Core UI.") |   |
[ ]

{#psds-config-imp-intel__table_bxc_fn1_l1c}

[ServiceNow Otto for Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/QEmRSnXRmRV60zm~70J5Hw "If you have the admin role, you can configure the ServiceNow Otto for Public Sector Digital Services (PSDS) application so that your agents and managers can use the generative-AI skills in Public Sector Workspace and in Core UI.")

:   Use the Public Sector Digital Services to boost productivity and efficiency with generative AI. This tool enhances user interactions by summarizing case information, generating resolution notes, and providing chat summaries. It
    also helps you quickly understand chat and case context, enabling faster and more accurate customer resolutions.