---
sourceDocument: Brazil Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Set up self-service

# Set up constituent self-service in Public Sector Digital Services {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Creating a self-service portal such as the Government Service Portal helps constituents submit requests independently. You can integrate features like knowledge bases, chatbots, and appointment booking for easy access to information.

|-|-|-|
| [Government Service Portal Government Service PortalSet up the Government Service Portals to provide information and support to your constituents.](https://www.servicenow.com/docs/2JGumJINSh7HlI~o4~qNmw "Modify the Government Service Portal to meet your needs, for example to set the portal branding.") | [Service catalogCreate service catalogs to provide your customers with self-service opportunities to request items such as service and product offerings.](https://www.servicenow.com/docs/35oNz3wC3kI3pP9fAW_3xg "Configure the Public Sector Digital Services service catalog so that you can define the type of public service being offered, the service taxonomy, and which agency offers the service. These services are displayed on the Government Service Portal or GOV.UK Design System Service Portal.") | [GOV.UK Design System Service PortalConfigure the GOV.UK Developer Toolkit, a library of reusable portal widgets that enable developers to build service portals for UK constituents.](https://www.servicenow.com/docs/gUeHw_7zVy53UxhF2lWcew "Plan and configure your use of the GOV.UK Developer Toolkit, a library of reusable portal widgets that follow GOV.UK design guidelines, enabling developers to build service portals for UK constituents.") |
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[Configure the GOV.UK Design System Service Portal theme](https://www.servicenow.com/docs/GZum8RAcJ8~SSHbrbrE01A "Use the Branding Editor to give the GDS Service Portal its own look and feel.")

:   Create and enable self-service portals that adhere to design patterns set forth by the GOV.UK Design System. Choose from a library of reusable portal widgets to build service portals for UK constituents. Integrate these
    portals with knowledge bases, communities, service catalogs, and chatbots. Additionally, provide features like walk-up experiences and appointment booking to enhance their self-service options.

[Government Service Portal](https://www.servicenow.com/docs/2JGumJINSh7HlI~o4~qNmw "Modify the Government Service Portal to meet your needs, for example to set the portal branding.")

:   Create and enable self-service portals for your customers to support their needs efficiently. Integrate these portals with knowledge bases, communities, service catalogs, and chatbots. Additionally, provide features like
    walk-up experiences and appointment booking to enhance their self-service options.

[Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US)

:   Use the Service Catalog application to create and customize service catalogs so that your constituents can request items such as services and public records, or submit applications for grants or various social benefit
    programs. Additionally, you can standardize request fulfillment to maintain the accuracy and availability of the items in the catalogs.