---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure eligibility framework

# Configure License and Permit Eligibility Framework in License and Permit Playbook {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The eligibility criteria in License and Permit Playbook allows an agent to confirm whether an applicant is eligible for the specific license or permit requested.​

The License and Permit Playbook uses eligibility criteria, a series of questions posed to an applicant, to determine whether they are eligible to apply for a license or permit. Using a set eligibility criteria for
applications routed through the License and Permit Playbook may aid in deflecting applications in which the applicant is not eligible to obtain a license or permit.  
Pre-Eligibility criteria is established by performing the following activities:

1. Creating a Pre-Eligibility Decision Table. For more information, see [Create a Pre-Eligibility Decision Table in License and Permit Playbook](https://www.servicenow.com/docs/hyUlgTzMe9yqIik0YKjiuA "The License and Permit Playbook incorporates the use of pre-eligibility criteria, a series of questions that may be posed to an applicant to determine whether they are eligible to apply for a license/permit. This aims to deflect applications in which the applicant is not eligible to obtain a license/permit.").
2. Updating the Public Sector Digital Services Pre-Eligibility Configuration decision table
{#psds-configure-eligibility-lpr__ol_sx4_cjt_nfc}

For each new License \& Permit product, a new pre-eligibility decision table must be created.

If the applicant fulfills all the eligibility criteria, then the agent can proceed in creating a case for the applicant.​ If the applicant does not fulfill at least one of the eligibility criteria, an agent cannot proceed in creating
a case for the applicant.