--- sourceDocument: Brazil Public Sector sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Public Sector ft:clusterId : - gvin bundleId : - gvin workflow : - Customer and Industry --- # Using Entity Management # Using Investigative Case Management Entity Management {#ariaid-title1} Release version: Brazil Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Investigative Case Management Entity Management Investigative Case Management (ICM) Entity Management enables investigators to efficiently manage all entities involved in a case, such as persons, locations, vehicles, property, firearms, and organizations. This centralized system uses master indexes to reduce data duplication and improve visibility across cases. It supports the creation and management of timelines, role assignments, and entity linking within case workspaces, enhancing investigative insights, data integrity, and collaboration. The feature also supports AI-driven smart imports and case creation. Show full answer Show less ## Key Features * **Centralized Master Indexes:** Create and manage master indices for entities including Persons, Locations, Organizations, Vehicles, Property, and Firearms to avoid duplicates and improve cross-case tracking. * **Entity Linking and Association:** Link multiple entities to each other and to cases, enabling comprehensive relationship mapping. * **Firearm Management:** Maintain a dedicated Firearm master index with detailed identifiers, traits, and history, linked to related entities like persons, evidence, or locations. * **Incident and Investigation Event Timelines:** Record and manage event timelines to capture key investigation milestones. * **Audit Logs and Retention Policies:** Track all changes and relationships with full audit trails for accountability and compliance. * **Interactive Knowledge Graph:** Visualize entities, evidence, tasks, and related cases as an interactive graph, with options to remap relationships and export to PDF or PPT for reporting. * **Access Controls:** Configure case access efficiently by office or assignment group to safeguard sensitive information. * **Entity Completeness Tracking:** Automatically assess and update entity record completeness to ensure searchable and high-quality data. ## Entity Types and Management Tabs ICM provides seven default dedicated entity tabs accessible from the workspace, allowing investigators to create, view, and manage records and their relationships within cases: * **Persons:** Manage individual records with categorization and entity linking. * **Vehicles:** Track vehicle details and link to related case entities. * **Locations:** Record critical location information relevant to cases. * **Events:** Create incident and investigation event records for timeline tracking. * **Property:** Manage property assets associated with cases. * **Organizations:** Handle organizational records and their case connections. * **Firearms:** Maintain comprehensive firearm profiles with detailed attributes linked across entities. ## Practical Benefits for ServiceNow Customers Using ICM Entity Management, investigators and supervisors can expect: * Improved investigative insights by revealing critical connections such as repeat offenders or high-risk locations. * Reduced data entry duplication through centralized master records and entity linking. * Faster case development and more informed decision-making supported by complete, searchable entity data and interactive visualizations. * Enhanced collaboration and data integrity with audit tracking and configurable access controls. * Support for AI initiatives through smart entity imports and streamlined case creation. Investigators can use the Investigative Case Management Entity Management feature to manage all entities (persons, locations, vehicles, property, firearms, organizations) related to a case. Use a centralized Investigative Entity Management system with m@ster indexes for to reduce duplication and improve cross-case visibility. It enables creation and management of incident and investigation event timelines, role assignments, and entity linking within case workspaces. Key features include dedicated management tabs, data models for entities and relationships, audit tracking, and retention policies. This enhances investigative insights, data integrity, and collaboration while supporting AI efforts for smart import and case creation. Investigators can view all individuals, entities, and locations connected to a case or recurring across cases. This improves investigative insights, reduces data entry duplication, and ensures that critical connections---like repeat offenders or high-risk addresses---aren't missed. Analysts and supervisors benefit from improved data integrity, faster case development, and more informed decision-making. With the Entity Management feature, investigators can: * Create and view common master indices for Persons, Locations, Organizations, Vehicles, Property associated with the case through dedicated entity tabs. This can help reduce duplicates for all entities ("John Smith" and "Johnny Smith" might be the same person). * Associate multiple entities to each other and to the case * Create and manage a centralized Firearms master index to unify firearm records across investigations, storing critical identifiers, traits, and historical data in a dedicated Firearms tab and allowing firearms to be linked to related entities (persons, events, cases, evidence, organizations, locations, property) within the case * Create incident and investigation event records to help capture the timeline for important events that happen during the investigation, and the timeline of the investigation itself * View audit logs for all firearm record changes and relationship updates * Associate multiple entities to each other and to the case, and manage all entities and their relationships to the case * Render all entities, evidence, tasks, and related cases as an interactive knowledge graph; set any node as the home node to re-map relationships, then export to PDF/PPT. * Auto-create an immutable, time-stamped snapshot of a shared entity at case association, and provide insights into how many active cases an edit will affect --- with a full who/when/what audit trail. * Quickly configure case access by office and/or assignment group. {#psds-explore-icm-entity-management__ul_mnb_llz_m3c} ## Entities in Investigative Case Management {#psds-explore-icm-entity-management__icm-entities-explore} Investigators can access Entity Management directly from the Investigative Case Management workspace through any of the seven dedicated Entity tabs. The following entity types are included with Investigative Case Management by default, and investigators can add as many as necessary to the case through the ICM workspace. * Persons * Locations * Events * Vehicles * Property * Organization * Firearm {#psds-explore-icm-entity-management__ul_jjv_xkx_m3c} ICM supports management of persons, property, vehicles, organizations, locations, and events. Specialized entity types like firearms include detailed identification, specifications, origin, and ballistic information, all linkable to cases and to each other. ## Entity Tabs {#psds-explore-icm-entity-management__section_fnw_sxw_m3c} Investigators and supervisors will mainly interact with case entities through the dedicated entity tabs in the workspace. Each tab allows the user to create as many records as needed, and add related cases and associate other entities. Persons : The Person tab allows users to create and manage person records. Users can add new Persons, view existing ones in a related tab or list, and edit records. Users can add different person types to a case using the categories provided. Users are also able to link/delete other associated entities to a person, and view associated entities. Vehicles : The Vehicles tab allows users to create and manage vehicle records. Users can add new vehicles, view existing ones in a related tab or list, and edit them. It also supports linking to other entities for context and traceability. The vehicle index and firearm index tables are an extension of the property index table. Locations : The Locations tab allows users to store critical information about case locations and their relationship to the case. Events : The Events tab allows users to create incident and investigation event records. These records help capture the timeline for important events that happen during the investigation. Property : The Property tab allows users to create and manage property records. Users can add new properties, view existing ones in a related tab or list, and edit them. It also supports linking to other entities for context and traceability. Organizations : The Organization tab allows users to create and manage records of organizations that are related to the case. Users can add new organizations, view existing ones in a related tab or list, and edit details as they are available. It also supports linking to other entities for context and traceability. Firearm : The Firearm tab allows users to create and manage firearm records. Users can create and manage firearms and manually related entities. Each firearm profile stores critical identifiers, traits, and historical data. Users can add new firearms, view existing ones in a related tab or list, and edit them. The vehicle index and firearm index tables are an extension of the property index table. ## Entity Completeness {#psds-explore-icm-entity-management__section_bdv_qxw_m3c} In the Entity Management form, not every field is mandatory. The form captures as much information as possible, without imposing strict restrictions on the information that can be added. However, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. An entity is only returned in search results when its completeness field is set to true. Completeness is recalculated automatically whenever relevant fields are updated, ensuring search visibility reflects the current state of the record. To see completeness rules for each entity type, see [Completeness Rules by Entity Type](https://www.servicenow.com/docs/oQ~c2U2YgGhzDRe7QI73Yw "While most entity record fields are not mandatory, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. The following rules outline the minimum amount of information required for each entity record type to be considered complete.").