---
sourceDocument: Brazil Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Create an information request record

# Create an information request record using Information Request Administration {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an information request record in the Public Sector Digital Services application by using an Information Request Administration activity. By using a playbook, you can have an efficient, streamlined way to create and resolve an information request.

## Before you begin

Note:  
Before you start this procedure, verify that the Information Request Administration application, which is separate from Public Sector Digital Services Core, is installed and enabled in the Public Sector Workspace. For instructions, see [Install Information Request Administration for Public Sector Digital Services](https://www.servicenow.com/docs/1N6Ye_WZs1IH5APNQh_0BA "You can install the Information Request Administration application (sn_gsm_info_req) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.").

Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, and sn_gsm.service_manager

## About this task

If a playbook is configured to use a record generator, you can create a record by using a playbook activity. If a case is already associated with a playbook, a new information request case type is opened in a new tab, with
Playbook as the default tab. Creating a record from a list or form, or from an activity in another playbook, opens the Information Request Administration and initiates the first activity. This activity, the first step of the Intake stage, guides you through the record creation process.

## Procedure

1. In the Public Sector Workspace, navigate to ListsInformation RequestsAll.
2. Select New.  
   The Information Request Administration opens and initiates the first activity for collecting the request details, which is the Intake stage.
3. On the Enter Request Details activity card, fill in the information.
4. Select Save.  
   A case is created with the information request information. The case number is added to the tab and the first activity in the Intake stage is marked as complete. The second activity in this stage is highlighted as the current activity.
{#psds-ir-playbook-create-record__steps_v4d_zgk_dxb}

*[\>]: and then