---
sourceDocument: Brazil Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Add associated entities

# Add entities to an investigative case using Investigative Case Management Entity Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read  
Add an associated entity to an investigative case for increased tracking and traceability surrounding all assets related to the case.

You can add the following entities to a case using the Investigative Case Management Entity Management feature.

## Add an associated person to an Investigative case {#ariaid-title2}

Add an associate person to an investigative case. This person can be a subject, victim, witness, or another category.

### Before you begin

Role required: icm.investigator, supervisory_agent

### About this task

Note:  
Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://www.servicenow.com/docs/oQ~c2U2YgGhzDRe7QI73Yw "While most entity record fields are not mandatory, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. The following rules outline the minimum amount of information required for each entity record type to be considered complete.").  
Note:  
Adding a person through the Persons tab does not affect roles at the user level.

### Procedure

1. Navigate to the Public Sector Workspace and select My active cases.  
   Alternatively, you can select a case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add a person entity record to.
3. Select the Persons tab.
4. On the form, fill in the fields with identifying information.  
   For more information about the form fields used to capture the details of the persons record, see [ICM Entity Management Person form](https://www.servicenow.com/docs/5LqheIfCxAmgVpaYEx1dIg "The Person form allows you to create a new person entity record within an investigative case, and capture as many identifiable details about the person as possible. The person entity will automatically link to the case, with options to link to another case, or another entity. Not all fields are mandatory, but a minimum amount of information is required for the record to be searchable within ICM.").
5. Enter a brief description of the relationship this person has to the case, then select Save.  
   The person is now associated to the case as a witness, victim, subject, or other category.
6. **Optional:** Once other entities have been added to the case, you can link them to any number of persons associated with the case.  
   For example, if you've already added a vehicle in the Vehicle entity tab, you can associate this person with the vehicle. To do so, select Link Associated Entity, and select the existing entity via the dropdown.
{#psds-using-icm-add-person-case__steps_cn2_3k1_n3c}

## Add a related property to an investigative case {#ariaid-title3}

Add property items that are related to an investigative case created in the Investigative Case Management application.

### Before you begin

Role required: icm.investigator, supervisory_agent

### About this task

Note:  
Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://www.servicenow.com/docs/oQ~c2U2YgGhzDRe7QI73Yw "While most entity record fields are not mandatory, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. The following rules outline the minimum amount of information required for each entity record type to be considered complete.").

### Procedure

1. Navigate to the Public Sector Workspace and select My active cases.  
   Alternatively, you can select a case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add a property entity to.
3. Select the Property tab.
4. On the form, fill in the fields with information about the property.  
   For more information about the form fields used to capture the details of the property record, see [ICM Entity Management Property form](https://www.servicenow.com/docs/SHe6onHzof0riUTa3zgSww "The Property form allows you to create a new property record within an investigative case, and capture as many identifiable details about the property as possible. Not all fields are mandatory, but a minimum amount of information is required for the record to be searchable within ICM.").
5. Enter a brief description of the relationship this property has to the case, then select Save.
6. **Optional:** Once other entities have been added to the case, you can link them to any number of entities associated with the case.  
   For example, if you've already added a person in the Persons entity tab, you can associate this property with the person. To do so, select Link Associated Entity, and select the existing entity via the dropdown.
{#psds-using-icm-add-property-case__steps_cn2_3k1_n3c}

## Add a location to an investigative case {#ariaid-title4}

Add locations that are related to an investigative case created in the Investigative Case Management application.

### Before you begin

Role required: icm.investigator, supervisory_agent

### About this task

Note:  
Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://www.servicenow.com/docs/oQ~c2U2YgGhzDRe7QI73Yw "While most entity record fields are not mandatory, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. The following rules outline the minimum amount of information required for each entity record type to be considered complete.").

### Procedure

1. Navigate to the Public Sector Workspace and select My active cases.  
   Alternatively, you can select a case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add a location entity to.
3. Select the Location tab.
4. On the form, fill in the fields with information about the location.  
   For more information about the form fields used to capture the details of the location record, see [ICM Entity Management Location form](https://www.servicenow.com/docs/3a19X6bST_2anGKKL4VcWw "The Location form allows you to create a new location entity record within an investigative case, and capture as many identifiable details about the location as possible. Not all fields are mandatory, but a minimum amount of information is required for the record to be searchable within ICM.").
5. Enter a brief description of the relationship this location has to the case, then select Save.
6. **Optional:** Once other entities have been added to the case, you can link them to any number of entities associated with the case.  
   For example, if you've already added a person in the Persons entity tab, you can associate this location with the person. To do so, select Link Associated Entity, and select the existing entity via the dropdown.
{#psds-using-icm-add-location-case__steps_cn2_3k1_n3c}

## Add an associated event to an investigative case {#ariaid-title5}

Add investigative events or incident events that are related to an investigative case created in the Investigative Case Management application.

### Before you begin

Role required: icm.investigator, supervisory_agent

### About this task

With Investigative Case Management, investigators can create incident and investigation event records to help capture the timeline for important events that happen during the investigation, and the timeline of the investigation itself. The
entity tab list can be filtered by investigation events or incident events.  
Note:  
Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://www.servicenow.com/docs/oQ~c2U2YgGhzDRe7QI73Yw "While most entity record fields are not mandatory, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. The following rules outline the minimum amount of information required for each entity record type to be considered complete.").

### Procedure

1. Navigate to the Public Sector Workspace and select My active cases.  
   Alternatively, you can select a case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add a Event entity to.
3. Select the Event tab.
4. Select the event type, Investigations or Incident.
5. On the form, fill in the fields with information about the event, such as the event details, and date and time.  
   For more information about the form fields used to capture the details of the event record, see [ICM Entity Management Events form](https://www.servicenow.com/docs/fZUooJ85cAhSEQClk_ZnkQ "The Event form allows you to create a new event entity record within an investigative case, and capture as many identifiable details about the event as possible. Not all fields are mandatory, but a minimum amount of information is required for the record to be searchable within ICM.").
6. Enter a brief description of the relationship this event has to the case, then select Save.
7. **Optional:** Once other entities have been added to the case, you can link them to any number of entities associated with the case.  
   For example, if you've already added a location in the Locations entity tab, you can associate this event with the location. To do so, select Link Associated Entity, and select the existing entity via the dropdown.
{#psds-using-icm-add-events-case__steps_cn2_3k1_n3c}

## Add an associated vehicle to an investigative case {#ariaid-title6}

Add vehicles that are related to an investigative case created in the Investigative Case Management application.

### Before you begin

Role required: icm.investigator, supervisory_agent

### About this task

Note:  
Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://www.servicenow.com/docs/oQ~c2U2YgGhzDRe7QI73Yw "While most entity record fields are not mandatory, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. The following rules outline the minimum amount of information required for each entity record type to be considered complete.").

### Procedure

1. Navigate to the Public Sector Workspace and select My active cases.  
   Alternatively, you can select a case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add a vehicle entity to.
3. Select the Vehicle tab.
4. On the form, fill in the fields with identifying information about the vehicle.  
   For more information about the form fields used to capture the details of the vehicle record, see [ICM Entity Management Vehicle form](https://www.servicenow.com/docs/opwx1tJadhQ6G_J_lyjDFg "The Vehicle form allows you to create a new vehicle entity record within an investigative case, and capture as many identifiable details about the vehicle as possible. Not all fields are mandatory, but a minimum amount of information is required for the record to be searchable within ICM.").
5. Enter a brief description of the relationship this vehicle has to the case, then select Save.
6. **Optional:** Once other entities have been added to the case, you can link them to any number of entities associated with the case.  
   For example, if you've already added a location in the Locations entity tab, you can associate this vehicle with the location. To do so, select Link Associated Entity, and select the existing entity via the dropdown.
{#psds-using-icm-add-vehicles-case__steps_cn2_3k1_n3c}

## Add an associated organization to an investigative case {#ariaid-title7}

Add organizations that are related to an investigative case created in the Investigative Case Management application.

### Before you begin

Role required: icm.investigator, supervisory_agent

### About this task

Note:  
Not all of fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://www.servicenow.com/docs/oQ~c2U2YgGhzDRe7QI73Yw "While most entity record fields are not mandatory, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. The following rules outline the minimum amount of information required for each entity record type to be considered complete.").

### Procedure

1. Navigate to the Public Sector Workspace and select My active cases.  
   Alternatively, you can select a case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add a organization entity to.
3. Select the Organization tab.
4. On the form, fill in the fields with identifying information about the organization.  
   For more information about the form fields used to capture the details of the organization record, see [ICM Entity Management Organization form](https://www.servicenow.com/docs/vo8oIVN41nrEl_2rpcuRwQ "The Organization form allows you to create a new organization entity record within an investigative case, and capture as many identifiable details about the organization as possible. Not all fields are mandatory, but a minimum amount of information is required for the record to be searchable within ICM.").
5. Enter a brief description of the relationship this organization has to the case, then select Save.
6. **Optional:** Once other entities have been added to the case, you can link them to any number of entities associated with the case.  
   For example, if you've already added a location in the Location entity tab, you can associate this organization with the location. To do so, select Link Associated Entity, and select the existing entity via the dropdown.
{#psds-using-icm-add-organizations-case__steps_cn2_3k1_n3c}

## Add an associated firearm to an investigative case {#ariaid-title8}

Add firearms that are related to an investigative case created in the Investigative Case Management application.

### Before you begin

Role required: icm.investigator, supervisory_agent

### About this task

With Investigative Case Management, Investigators can create and manage a centralized firearms master index to unify firearm records across several investigations. This master index stores critical identifiers, traits, and historical data in
a dedicated Firearms tab, and allows firearms to be linked to related entities (persons, events, cases, evidence, organizations, locations, property) within the case. Users are able to add new firearms, view existing ones in a
related tab or list, and edit them, and view audit logs for all firearm record changes and relationship
updates.  
Note:  
Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://www.servicenow.com/docs/oQ~c2U2YgGhzDRe7QI73Yw "While most entity record fields are not mandatory, each entity record contains a completeness field that tracks whether the record has sufficient data to be searchable within ICM. The following rules outline the minimum amount of information required for each entity record type to be considered complete.").

### Procedure

1. Navigate to the Public Sector Workspace and select My active cases.  
   Alternatively, you can select a case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add a firearm entity to.
3. Select the Firearm tab.
4. On the form, fill in the fields with identifying information about the firearm.  
   Each firearm profile stores critical identifiers, traits, and historical data. For more information about the form fields used to capture the details of the organization record, see [ICM Entity Management Firearm form](https://www.servicenow.com/docs/WJlND7U2Jbmidy0MudBNPQ "The Firearm form allows you to create a new firearm entity record within an investigative case, and capture as many identifiable details about the firearm as possible. The firearm entity will automatically link to the case, with options to link the entity to another case, or another entity. Not all fields are mandatory, but a minimum amount of information is required for the record to be searchable within ICM.").
5. Enter a brief description of the relationship that this firearm has to the case, then select Save.
6. **Optional:** Once other entities have been added to the case, you can link them to any number of entities associated with the case.  
   For example, if you've already added a persons record via the Persons entity tab, you can associate this firearm entity record with the person. To do this, select Link Associated Entity, and select the existing entity via the dropdown.
{#psds-using-icm-add-firearms-case__steps_cn2_3k1_n3c}

*[\>]: and then