---
sourceDocument: Brazil Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Create a case

# Create an investigative case in Investigative Case Management {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an investigator (case agent), you can get started on an investigative case directly from the Investigative Case Management workspace, filling in as much supporting information as you have.

## Before you begin

Role required: icm.investigator, admin

## Procedure

1. Navigate to the Public Sector Workspace and select My active casesNew.  
   Alternatively, you can create a new case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAllNew.
2. Select the case classification code from the dropdown menu to select the investigation type.  
   By default, the workspace provides several generic classification codes that correspond to different investigative case types, but these may not correspond to your organization's internal codes. An admin can create and custom classification codes that more closely correspond to your investigative organization. For more information on this configuration, see [Modify case classification codes](https://www.servicenow.com/docs/9lpsAlj8S_c_5TKOonB0hg "Create and modify case classification codes and titles to organize and categorize the investigation types your agency handles.").
3. Enter the case title and a summary of the case.  
   The case summary is different from the case narrative.
4. Enter the source of the case information.  
   For example, if the case is being filed because of a constituent or witness complaint, select Complaint.
5. Provide a brief description of the source.
6. Fill in any routing information for the case, such as the division responsible for the case, and the Supervisory reviewer.  
   The assigned office and originating office fields are auto-populated based off the logged in user. For more information on the case details form fields, see [Investigative Case Management case details form](https://www.servicenow.com/docs/ofeSSSnPROECFmBhw5Gvug "The Investigative Case Management case details form help an investigator capture the preliminary information for an investigative case.").
7. Select Save once you have filled in the details of the case.

## Result

A case has now been created and can be worked on through the Investigative Case Management workspace. You can add evidence and entities, assign team members, or link it to another case.

## What to do next

Add supporting details to the case narrative. For information on how to do this, see [Create an investigative case narrative in Investigative Case Management](https://www.servicenow.com/docs/qocmzLQIdeTwqlm5rer7QA "Add supporting details to the case narrative to organize ongoing updates and investigative context. Information from a police report, witness complaint, or lead may go in the case narrative in order to organize pertinent information into one place.").

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