Install and configure playbooks and other solutions in Public Sector Digital Services

Install one or more applications available for use with Public Sector Digital Services. You can then configure the features available for submitting requests and routing requests to case agents and other personas.

The following applications are available with Public Sector Digital Services that enable you to create and use playbooks and other solutions as an end-to-end workflow for handling constituent applications and requests. For more information on installing and configuring each application, see the corresponding pages below.

Solutions

Investigative Case ManagementOrganize, track, and resolve investigations at all levels of government.

Grants ManagementHandle applications for grants submitted by public sector users.

Playbooks

Social Benefits PlaybookHandle applications for social benefit programs.	License and Permit PlaybookHandle license and permit requests.	Information Request PlaybookHandle public record and information requests.
	Service Request PlaybookHandle non-emergency service requests.