---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Components installed

# Components installed with LEAP {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Several types of components are installed with activation of the
plugin, including tables, user roles, and scheduled jobs.

## Roles installed {#components-installed-with-aiops-leap__section_qz5_1pw_cfc}

{#components-installed-with-aiops-leap__table_rz5_1pw_cfc__entry__2}

| Role title \[name\] | Description |
|-|-|
| LEAP admin \[sn_itom_leap.leap_admin\] | You have full control over LEAP capabilities, including the following: * Turn features on and off * Execute scheduled jobs * Manage LEAP tables and the LEAP Workspace * Generate and update resolution steps * Create and view problems and generate LEAP playbooks from automation opportunities (AO) {#components-installed-with-aiops-leap__ul_zwm_myc_cfc} |
| LEAP viewer \[sn_itom_leap.leap_viewer\] | You can access and view data related to LEAP, including tables, the workspace, and problems originating from AOs. |
| LEAP agent \[sn_itom_leap.leap_agent\] | You can access the LEAP menu from the Service Operations Workspace (SOW) and trigger LEAP executions directly from within SOW. |
[ ]

{#components-installed-with-aiops-leap__table_rz5_1pw_cfc}

## Scheduled jobs installed {#components-installed-with-aiops-leap__section_sz5_1pw_cfc}

{#components-installed-with-aiops-leap__table_tz5_1pw_cfc__entry__2}

| Scheduled job | Description |
|-|-|
| Populate Record Metrics Aggregate Records | Runs once per day to populate the LEAP aggregate metrics table by time periods. |
| Update Record Metrics Table with Calculated Metrics | Runs daily to calculate and update the records in the LEAP Record Metrics table for all the records where the metrics haven't been calculated yet. |
| GAF- Run Offline Flow | Runs monthly to group the tasks using the task data provided in the skill configuration while activating the LEAP skill. |
[ ]

{#components-installed-with-aiops-leap__table_tz5_1pw_cfc}

## Tables installed {#components-installed-with-aiops-leap__section_uz5_1pw_cfc}

{#components-installed-with-aiops-leap__table_vz5_1pw_cfc__entry__2}

| Table | Description |
|-|-|
| LEAP aggregate metrics | Contains metrics, like cost savings, time savings, and record count, for each time period. This data is used in the LEAP report page in the workspace. |
| LEAP feedback | Stores the feedback given by the agent to the playbooks that are run to fix the tasks. |
| LEAP GAF mapping | Maintains a map between the GAF groups and the published LEAP instances to retain information in the subsequent GAF clustering runs. |
| LEAP group | Stores the LEAP group details, like group description, resolution steps, and whether the LEAP is automated or not. |
| LEAP group ranking | Maintains data, like business impact, projected cost savings, problem record, and status, that is used in the Automation Opportunities page of the workspace. |
| LEAP properties | Sets custom values to the properties that are used in LEAP. |
| LEAP job tracker | Maintains the status of background jobs init, grouping, processing, and completion phases. |
| LEAP outcome snapshot | Maintains snapshots of automation outcomes generated by AI or edited by users. |
| LEAP Integration Project | Maintains record of integration projects that organize LEAP functionality and properties. |
| LEAP record metrics | Maintains data that's used in the Published LEAP page in the workspace. It contains calculated data, like time saved, tickets resolved, and rating trend. |
| LEAP missed opportunity | Maintains record of missed automation opportunity artifact creation of type; resolution steps, kb article, or playbook. |
| LEAP group strategy | Maintains the strategic data for automation opportunities, including the association of records and GAF group. |
| LEAP Hierarchical job | Records hierarchical job execution status with GAF group associations. |
| LEAP Ansible Agent status | Records Ansible agent execution and conversation status for playbook runs. |
| LEAP Ansible Step Mapping | Maintains record of the step to job mapping performed by LEAP. |
| Discovered Job Catalog | Maintains record of discovered Ansible jobs and their associations with automation opportunities. |
[ ]

{#components-installed-with-aiops-leap__table_vz5_1pw_cfc}