---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View CI attributes in an application service map in classic Service Mapping

# View CI attributes in an application service map in classic
Service Mapping {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An application service map displays attributes for each configuration item (CI) that
is part of the application service, as well as for the application service itself. The
attributes come from the CMDB.

## Before you begin

Role required: service_mapping_admin or service_mapping_user

## About this task

You can view the following information for each CI:

Name label
:   The CI name. This attribute is either preconfigured on the CI or
    configured during CI installation.

Basic attributes
:   A summary of the most important CI attributes.

Detailed attributes
:   A complete list of all attributes collected for the CI.

Each
CI type (CI class) has different attributes. For example, the Linux Server type has
different attributes than the SQL Instance type.

If Service Mapping is deployed, the way CIs appear on the map depends
on the [view you select for the
map](https://www.servicenow.com/docs/EofhNocqvEfI_UsLxB1tZQ "Customize a map view to display relevant information and increase clarity."). Attributes available for viewing also depend on the Service Mapping setup. For more information, see description of [components installed with
Service Mapping](https://www.servicenow.com/docs/qgOjLCh1yfcii06sy~~7~g "Several types of components are installed with activation of the Service Mapping plugin, including tables, user roles, properties, and scheduled jobs.").

## Procedure

1. Open the service instance map.
   1. Navigate to AllCSDMManage Technology Management ServicesService Instance. {#t_ViewCIDetails__NavigateCSDMManageTechServiceAppService}
   2. Select the needed service instance.
   3. On the service instance page, select View Map.
   {#t_ViewCIDetails__substeps_xxr_jpz_dmb} {#t_ViewCIDetails__Cmd_NavigateToAppServicesSM}
2. If needed, click Edit to ensure that the map is in Edit mode.  
   If Service Mapping is deployed, then in Edit mode, the
   Discovery Messages section appears below the map.
3. To see the full name of a CI whose name has been shortened on the map, point to the CI.  
   A tooltip displays the full CI name.
4. Click a CI to see its details in the Properties pane.  
   The attributes of applications and the servers that host them appear
   separately.  

   <br />

5. To view more detailed attributes for the CI, click Detailed properties at the bottom of the Properties pane.
6. **Optional:** To view configuration files associated with a CI in environments where Service Mapping or Discovery are enabled and tracking changes to CI configuration files is enabled):  
   * Review the list of files under Tracked Files in the Properties pane. Click the file name to open the actual file.
   * Click the Affected CIs tab and view the list of configuration files. Click the file name to open the actual file.
   {#t_ViewCIDetails__ul_dyk_lsv_1y}

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