---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Request EVS support using Care Team Portal

# Create an environmental services support request using Care Team Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Care Team Portal to create an environmental services support request.

## Before you begin

Role required: sn_hco.care_team_member

## About this task

Care Team Operations for Environmental Services comes with preconfigured service requests for facilities support departments.

Select the catalog item that aligns with your request type.

For example, a nurse who notices a room needs clean linens would navigate to Create a request \> Request environmental service \> Clean Linen Delivery request and fill in the request details.

For detailed information on the Care Team Operations for Environmental Services service catalog, see [Service Catalog installed with Care Team Operations for Environmental Services](https://www.servicenow.com/docs/XgsA6AKYAO7Sw_eURqST1w "The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report.").

## Procedure

1. In the Care Team Portal, navigate to Create a requestRequest environmental service.
2. Choose the appropriate catalog item for your support request.
3. In the form that appears, fill in fields as needed.  
   {#create-evs-request-portal__table_bsh_bbx_zfc__entry__2}

   | Field | Description |
   |-|-|
   | Unit | The unit associated with the request. |
   | Location | The healthcare location in which environmental support is needed. |
   | Description | Optionally, enter a description of the issue to assist the support agent. |
   | Category | The category of this request. For a detailed list of categories, see [Service Catalog installed with Care Team Operations for Environmental Services](https://www.servicenow.com/docs/XgsA6AKYAO7Sw_eURqST1w "The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report."). |
   | Priority | The priority of the issue. Options are: * 1 - Critical * 2 - High * 3 - Moderate * 4. Low {#create-evs-request-portal__ul_csh_bbx_zfc} |
   | Available start | The day and time in which support can attempt to resolve the issue. |
   [ ]

   {#create-evs-request-portal__table_bsh_bbx_zfc}
4. **Optional:** Add attachments as needed.
5. Select Submit.
{#create-evs-request-portal__steps_q5c_kj2_1gc}

*[\>]: and then