---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Assign roles

# Assign roles for Care Team Operations for Biomed {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Confirm that the correct roles are assigned to users of Care Team Operations for Biomed.

## Before you begin

Role required: admin

## About this task

Roles control access to features, capabilities, and data in the Care Team Operations for Biomed application.

You can assign roles to individual users or groups. When you apply roles to groups, the members of those groups inherit those roles.  
Note:  
User roles can be configured during the initial setup process for healthcare organizations or at any time thereafter as needed.  

|-|-|-|
| sn_cto_biomed.loc_support_agent​ | Biomed support department agent | Can view/resolve all cases under their assignment group. Tracks and fulfills cases. **Note:**If view access to work orders is needed, this role can contain the wm_read role. |
| sn_cto_biomed.loc_manager | Biomed support department manager | Moniotors the tasks within their organization. |
[Table 1. Roles installed with Care Team Operations for Biomed]

{#cto-biomed-set-up-roles__table_o1p_2lm_c2c}

**Example:**

A user who must fulfill work orders created from the Care Team Portal using the Care Team Operations for Biomed plugin must be assigned the sn_cto_biomed.loc_support_agent role.

## Procedure

1. Navigate to AllUser AdministrationUsers then open a user record.
2. In the Roles related list, select Edit.
3. In the Collection list, select the desired roles, and then select Add.
4. Select Save.

*[\>]: and then