---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Add custom record producers

# Add custom record producers to the service catalog in Care Team Operations for Facilities {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add custom record producers that you've configured into service catalogs in Care Team Operations for Facilities.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllRecord Producers.
2. Select New.
3. Set the table name to Healthcare Facilities Case \[sn_cto_facilities_case\].
4. In the Accessibility tab, set Catalogs to Facilities service.
5. Set the Category field to the desired service category.
6. Add in the following common variable sets.

   | Title | Description |
   | Facilities location set | Contains a reference to the common location field to confirm that Facilities support agents can view where support is needed. |
   | Facilities priority set | Contains a reference to the Priority and Available Start fields. |
   | Facilities description set | Contains a reference to the Description field. |
   |-|-|

   {#cto-facilities-add-customer-record-producer__choicetable_esv_typ_zfc}
7. Add in the following catalog client scripts.

   | Catalog client script | Description |
   | Populate Facilities session param | Enables tokenized data to be captured when launched inside of Epic Hyperspace. |
   | Clear location on unit change | Clears the location field when the requesting unit is changed so that only locations associated with the current unit are shown. |
   |-|-|

   {#cto-facilities-add-customer-record-producer__choicetable_edv_zyp_zfc}
8. Fill in other fields as needed.
9. Select Save.

## Result

You have created a custom record producer for use with Care Team Operations for Facilities.

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