---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create service requests

# Creating service requests in Care Team Operations for Facilities {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Care Team Operations for Facilities to report Facilities issues using Care Team Portal.
Note:  
You can also create a request conversationally instead of using a form. See [Request care team assistance agentic workflow](https://www.servicenow.com/docs/jkF4HGzMbEOzeRJ224v3_w "Initiate a structured case intake process. Collect all necessary information to create and log a support case for proper tracking and resolution by using the Request care team assistance agentic workflow inthe Care Team Operations AI Chat Assistant.") or [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/mJ5oQiaLrV7~FIeSEURSeg "Use the Care Team Operations Case Creation AI voice agent to create support request cases through conversational voice calls.").