---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Explore

# Exploring Care Team Operations for Facilities {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use the Care Team Operations for Facilities application to resolve facilities issues related to maintenance or repair cases quickly and efficiently.

## Care Team Operations for Facilities overview {#cto-facilities-exploring__cf-exploring-parent-overview}

Care Team Operations for Facilities contains the case types to report and fulfill facilities support issues in hospitals.

Care Team Operations for Facilities provides care teams with a streamlined platform to report issues to the facilities department for support. Using the Care Team Portal, care team members can raise an issue with the
Facilities case type. A work order is then automatically created from this case. Support agents in the Facilities department then manage using the Service Operations workspace as they fix the issue.

A range of service requests come preconfigured for use with Care Team Operations for Facilities. The Healthcare Facilities case \[sn_cto_facilities_case\] type can also be extended to create custom request types.  
Note:  
Care Team Operations for Facilities requires installation of the Healthcare Operations Core and Care Team Portal plugins.

## Care Team Operations for Facilities users {#cto-facilities-exploring__cf-exploring-parent-users}

{#cto-facilities-exploring__table_gl3_gl5_w2c__entry__2}

| User | Description |
|-|-|
| Nurse assistant | Nurse assistants provide basic care to patients in healthcare facilities, assisting with daily living, monitoring patient health, and providing vital support to nurses and medical staff. |
| Registered Nurse | Registered nurses are responsible for providing and coordinating patient care, administering medications and treatments, and collaborating with other healthcare professionals to develop and implement care plans. |
| Unit Manager | Unit Managers oversee the operations of a specific unit within a healthcare facility, supervise staff, manage resources, and confirm the delivery of high-quality patient care. |
| Unit Secretary | Unit secretaries provide administrative support to nursing units and facilitate communication between staff, patients, and families while maintaining patient records. |
| Facilities Support Agent | Facilities support agents create, view, edit, and fulfill service requests created by the care team on behalf of the hospital's facilities support department. |
| Facilities Agent Manager | Facilities agent managers oversee the facilities support department agents and confirm that requests are fulfilled in an effective and timely manner. |
[Table 1. Users]

{#cto-facilities-exploring__table_gl3_gl5_w2c}

## Care Team Operations for Facilities workflow {#cto-facilities-exploring__cf-exploring-parent-workflow}

Figure 1. Care Team Operations for Facilities workflow  
1. An administrator configures the Care Team Operations for Facilities application.
2. A care team member detects a facilities issue and reports it using the Care Team Portal.
3. A facilities support agent receives the request as a case or work order and fulfills it using CSM/FSM Configurable Workspace.
{#cto-facilities-exploring__ol_y1x_cxp_xfc}

## Care Team Operations for Facilities benefits {#cto-facilities-exploring__cf-exploring-parent-benefits}

{#cto-facilities-exploring__table_jl3_gl5_w2c__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Automate healthcare operations by enabling facilities support request creation and fulfillment. | [Healthcare Facilities case overview](https://www.servicenow.com/docs/l9jEN~TfUznaj16SCk_86A "Use the Healthcare Facilities case [sn_cto_facilities_case] to create case types for facilities support requests.") | Admin |
| Create support requests and receive visibility to all Facilities service requests created by your teams. | [Creating service requests in Care Team Operations for Facilities](https://www.servicenow.com/docs/ZuJbDaSDac5opo6LWRSirA "Use Care Team Operations for Facilities to report Facilities issues using Care Team Portal.") | Nurse, Nurse assistant, Unit secretary |
| Use CSM/FSM Configurable Workspace to fulfill facilities service requests. | [Fulfilling service requests in Care Team Operations for Facilities](https://www.servicenow.com/docs/82ygEWjIoFQM~mbplTmG3w "Healthcare Facilities cases can be fulfilled one of two ways, depending on what plugin you have installed.") | Facilities support agent |
[Table 2. Care Team Operations for Facilities benefits]

{#cto-facilities-exploring__table_jl3_gl5_w2c}

## What to explore next {#cto-facilities-exploring__cf-exploring-parent-links}

To learn more about configuring and using Care Team Operations for Facilities, see:

* [Configuring Care Team Operations for Facilities](https://www.servicenow.com/docs/JYKbz_nII25~32Xpn3fQ8w "Set up the Care Team Operations for Facilities application.")
* [Creating service requests in Care Team Operations for Facilities](https://www.servicenow.com/docs/ZuJbDaSDac5opo6LWRSirA "Use Care Team Operations for Facilities to report Facilities issues using Care Team Portal.")
* [Fulfilling service requests in Care Team Operations for Facilities](https://www.servicenow.com/docs/82ygEWjIoFQM~mbplTmG3w "Healthcare Facilities cases can be fulfilled one of two ways, depending on what plugin you have installed.")
* [Care Team Operations for Facilities reference](https://www.servicenow.com/docs/ir9ampRqt7yAvaTPHCt97A "Reference topics provide additional information about Care Team Operations for Facilities components.")
{#cto-facilities-exploring__ul_kl3_gl5_w2c}