---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Modify state decision tables

# Modify state decision tables in Care Team Operations for Facilities {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Decision Builder to change the state mappings for cases and incidents work orders in Care Team Operations for Facilities.
The Healthcare Facilities case state sync map displays all current mappings between Healthcare Facilities case and work order states.

To modify these state mappings, see [Modify decision table structure in Workflow Studio](https://www.servicenow.com/docs/access?context=format-decision-table-in-decision-designer&version=brazil&pubname=brazil-build-workflows&ft:locale=en-US)**.**

To learn more about decisions tables, see [Edit decision tables using draft authoring](https://www.servicenow.com/docs/access?context=edit-decision-tables-using-draft-authoring&version=brazil&pubname=brazil-build-workflows&ft:locale=en-US) and [Use decision tables](https://www.servicenow.com/docs/access?context=use-decision-tables&version=brazil&pubname=brazil-build-workflows&ft:locale=en-US).

The source table aligns with the input state and the destination table aligns with the output state.

These values can be found in the Dictionary Entry for the State field.

## Healthcare Facilities case state default values {#cto-facilities-modify-state-tables__section_x5z_ycz_c2c}

{#cto-facilities-modify-state-tables__table_kyb_z51_l2c__entry__2}

| Label | Value |
|-|-|
| Canceled | 7 |
| Open | 10 |
| Closed | 3 |
| Awaiting info | 18 |
| New | 1 |
| Work in Progress | 2 |
| Resolved | 6 |
[ ]

{#cto-facilities-modify-state-tables__table_kyb_z51_l2c}

## Work Order state default values {#cto-facilities-modify-state-tables__section_stw_2dz_c2c}

{#cto-facilities-modify-state-tables__table_yvj_wv1_l2c__entry__3}

| Label | Value | Sequence |
|-|-|-|
| Canceled | 7 | 10 |
| Assigned | 16 | 6 |
| Awaiting Approval | 11 | 1 |
| Draft | 1 | 0 |
| Closed Incomplete | 4 | 9 |
| Qualified | 10 | 4 |
| Closed Complete | 3 | 8 |
| Awaiting Qualification | 15 | 3 |
| Scheduled | 12 | 5 |
| Approved | 13 | 2 |
| Work in Progress | 18 | 7 |
[ ]

{#cto-facilities-modify-state-tables__table_yvj_wv1_l2c}