---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Apply user criteria to Field Service Management Mobile quick actions

# Apply user criteria to Field Service Management Mobile quick actions {#ariaid-title1}

Release version: Brazil  
Updated September 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Apply the user criteria records provided with Care Team Operations to Field Service Management Mobile quick-action icons so that each care team role sees only the icons relevant to its work.

## Before you begin

For the list of available user criteria records and the role each one maps to, see [User criteria for Care Team Mobile](https://www.servicenow.com/docs/Txm6QF2n7CAvaX9YwdwY0Q "Care Team Operations applications include user criteria records, one for each support role, that you can apply to Field Service Management Mobile quick-action icons to control which icons each role sees.").

Role required: admin

## Procedure

1. Navigate to Mobile App Builder.
2. Select Care Team Mobile App.
3. Select the quick-action icon that you want to restrict.  
   For example, My Group Tasks or My task map.
4. Navigate to User criteria access and select Choose.
5. In the user criteria picker, select one or more user criteria records.  
   For example, select Biomed Support Agent to show the icon to Biomed support agents, or HCO Location Support Agent to show it to support agents in all four departments.
6. Select Apply.

## Result

The icon is visible to users who match the selected user criteria, with no additional configuration needed.