---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create a care team case request in Care Team Mobile

# Create a care team case request in Care Team Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a care team case request from your mobile device so that the work is defined, prioritized, and routed to the right care team.

## Before you begin

Role required: sn_cto.care_team_agent

## Procedure

1. In Care Team Mobile, navigate to Track requestsCare team.
2. Select Create a request.  
   The catalog list opens, showing only the Care Team Services catalog.
3. Select the Care Team Services catalog, and then select Care Team Work.
4. Fill in the fields on the form.  
   {#cto-mobile-create-care-team-case__table_create_care_team_case_fields__entry__2}

   | Field | Description |
   |-|-|
   | Requesting service organization | Service organization making the request. |
   | Assignment group | Group to assign the case to. |
   | Assigned to | Care team agent to assign the case to. |
   | Description | Description of the work needed. |
   | Priority | Priority of the case. |
   | Window start | Start of the time window for the work. |
   | Window end | End of the time window for the work. |
   | Apply request details | Option to apply the request details to the tasks and work orders created for the case. |
   [Table 1. Care Team Work form fields]

   {#cto-mobile-create-care-team-case__table_create_care_team_case_fields}
5. Select Submit.

## Result

A care team case is created, and care team tasks are generated for the case from the care team task plan template. A confirmation message appears after the case is created which will list the care team case record number.

## What to do next

[Assign a care team case in Care Team Mobile](https://www.servicenow.com/docs/P9Eybg2_aGgFBhsn3gcN9A "Assign an unassigned care team case to an assignment group and a member of that group so that the right person picks up the work.")

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