---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Scan an asset

# Scan an asset to create a support request in Care Team Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Scan asset in Care Team Mobile to generate support requests by scanning bar codes attached to assets.

## Before you begin

Role required: Team member, Team manager

## Procedure

1. In Care Team Mobile, navigate to Quick ActionsScan asset.
2. Scan the bar code attached to the asset to retrieve the asset tag.
3. Select Submit.  
   If no existing asset is found, a message is displayed to alert the user that no existing asset exists.
4. Select the returned asset record.  
   Any active requests, details, or activities associated with the asset are displayed.
5. **Optional:** Select Create a request to create a support request for this asset.

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