---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create support requests using Care Team Mobile

# Create support requests using Care Team Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Care Team Mobile to create requests for supporting departments directly from your mobile device.
The following plugins are supported by Care Team Mobile:

* Care Team Operations for Healthcare IT
* Care Team Operations for Biomed
* Care Team Operations for Facilities
* Care Team Operations for Environmental Services
{#cto-mobile-create-requests__ul_b2n_r4j_xfc}

* [Create a support request in Care Team Mobile](https://www.servicenow.com/docs/OUx4Tm7Rsx4jb29wYZMB8g "Use Create a request in Care Team Mobile to create a support request directly from your mobile device.")

  Use Create a request in Care Team Mobile to create support requests directly from your mobile device.
* [Track a submitted request in Care Team Mobile](https://www.servicenow.com/docs/wEcMXzo10zu~JhFgnCqjJw "Use Track requests in Care Team Mobile to track all requests submitted by you or your team.")

  Use Track requests in Care Team Mobile to track all requests submitted by you or your team.
* [Cancel a submitted request in Care Team Mobile](https://www.servicenow.com/docs/FKZaqEDR1vhlWE4ROzb1BQ "To cancel a submitted request in Care Team Mobile, simply locate the request and select Cancel case from the action menu.")

  Cancel a submitted request in Care Team Mobile by locating the request and selecting Cancel case from the action menu.
* [Scan an asset to create a support request in Care Team Mobile](https://www.servicenow.com/docs/AcQkLCVcYsmOplfq4AJzuA "Use Scan asset in Care Team Mobile to generate support requests by scanning bar codes attached to assets.")

  Use Scan asset in Care Team Mobile to generate support requests by scanning bar codes attached to assets.
* [Browse locations to create a support request in Care Team Mobile](https://www.servicenow.com/docs/jmP4Iwo~0sT2fDRsoFkTyA "Use Browse locations in Care Team Mobile to browse and create support requests for specific locations.")

  Use Browse locations in Care Team Mobile to browse and create support requests for specific locations.

{#cto-mobile-create-requests__cf-using-parent-steps-ul}

You can also create a request conversationally by chat or by phone instead of using these forms. See [Request care team assistance agentic workflow](https://www.servicenow.com/docs/jkF4HGzMbEOzeRJ224v3_w "Initiate a structured case intake process. Collect all necessary information to create and log a support case for proper tracking and resolution by using the Request care team assistance agentic workflow inthe Care Team Operations AI Chat Assistant.") and [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/mJ5oQiaLrV7~FIeSEURSeg "Use the Care Team Operations Case Creation AI voice agent to create support request cases through conversational voice calls.").
**Related tasks**   

* [Request care team assistance agentic workflow](https://www.servicenow.com/docs/jkF4HGzMbEOzeRJ224v3_w "Initiate a structured case intake process. Collect all necessary information to create and log a support case for proper tracking and resolution by using the Request care team assistance agentic workflow inthe Care Team Operations AI Chat Assistant.")
* [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/mJ5oQiaLrV7~FIeSEURSeg "Use the Care Team Operations Case Creation AI voice agent to create support request cases through conversational voice calls.")