---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage care team cases and tasks using Care Team Mobile

# Manage care team cases and tasks using Care Team Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create care team case requests, set assignment, edit case and task details, and complete care team tasks directly from your mobile device.
Care team cases group related operational work for a care team, and care team tasks are the individual steps that fulfill that work. Tasks are generated from care team task plans, including tasks with scheduled smart assessments. For more
information, see [Care team cases and tasks](https://www.servicenow.com/docs/C9uGXWPkpOVTbQ4V8hg3Dg "Care team cases group related operational work for a care team, while care team tasks represent the individual, actionable steps that users complete to fulfill that work.").

Care team cases and tasks appear in Care Team Mobile when Care Team Work Management is installed.

* [Create a care team case request in Care Team Mobile](https://www.servicenow.com/docs/pDeA8ba1AHQmkucoNhlQoQ "Create a care team case request from your mobile device so that the work is defined, prioritized, and routed to the right care team.")

  Use Create a request on the care team case list to submit a new care team case from your mobile device.
* [Assign a care team case in Care Team Mobile](https://www.servicenow.com/docs/P9Eybg2_aGgFBhsn3gcN9A "Assign an unassigned care team case to an assignment group and a member of that group so that the right person picks up the work.")

  Use Assignment to set the assignment group and assignee on an unassigned care team case.
* [Edit a care team case in Care Team Mobile](https://www.servicenow.com/docs/moknWmiDj11oSssfIZ2mKg "Update the details of a care team case from your mobile device so that the case stays accurate as the work progresses.")

  Edit the details of a care team case, such as its description, priority, location, and SLA due date.
* [Assign a care team task in Care Team Mobile](https://www.servicenow.com/docs/mhArfBTw57loN8NON7xh3Q "Assign an unassigned care team task to an assignment group and a member of that group in one step, directly from your mobile device.")

  Use Assignment to set the assignment group and assignee on an unassigned care team task.
* [Edit a care team task in Care Team Mobile](https://www.servicenow.com/docs/AueEvW_heJ_RBEPaHaiEZg "Update the details of a care team task from your mobile device so that you can keep work current without returning to a desktop.")

  Edit the details of a care team task, such as its description, priority, location, and SLA due date.
* [Complete care team tasks in Care Team Mobile](https://www.servicenow.com/docs/73FAvd~yStNbFG5pA2vI6w "View, update, and complete your assigned care team tasks, including any attached smart assessments, on the mobile device that you already use in the field.")

  View, update, and complete your care team tasks, including any attached smart assessments, from My work.
{#cto-mobile-manage-cases-tasks__cf-using-parent-steps-ul}