---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Care Team Mobile overview

# Care Team Mobile overview {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Care Team Mobile landing page offers users a list of quick actions, recent updates on requests, and request tracking information.

## Quick actions {#cto-mobile-overview__section_lsx_v4g_wfc}

The following quick actions are available directly from the Care Team landing page:

* Create a request: Enables care team users to generate a support request for supporting departments.
* Scan asset: Enables care team users to scan a QR code then generate a request with information about the associated medical device.
* Browse locations: Helps care team users find and select healthcare locations they're associated with to create requests specific to those locations.
{#cto-mobile-overview__ul_msx_v4g_wfc}

## ServiceNow Otto {#cto-mobile-overview__section_otto_cto_mobile}

When the Care Team Operations AI Chat Assistant is activated, it appears in Care Team Mobile automatically in its own tab in the navigation bar, so care team members can create support requests conversationally. No additional mobile configuration is required. See [Care Team Operations AI Chat Assistant](https://www.servicenow.com/docs/UG~s41UglO~eQraWOZdCBw "Care Team Operations ships a dedicated ServiceNow Otto assistant, pre-configured for Care Team Operations workflows, instead of relying on the shared default assistant.") and [Request care team assistance agentic workflow](https://www.servicenow.com/docs/jkF4HGzMbEOzeRJ224v3_w "Initiate a structured case intake process. Collect all necessary information to create and log a support case for proper tracking and resolution by using the Request care team assistance agentic workflow inthe Care Team Operations AI Chat Assistant.").

## Recent updates {#cto-mobile-overview__section_nsx_v4g_wfc}

Recent updates displays all active requests related to you or your team. The most recently updated request displays first.

## Track requests {#cto-mobile-overview__section_osx_v4g_wfc}

Track requests displays all requests associated with the user or their team organized by request type.

## Knowledge {#cto-mobile-overview__section_psx_v4g_wfc}

Knowledge displays relevant knowledge articles.

## Saved {#cto-mobile-overview__section_qsx_v4g_wfc}

Saved displays all bookmarked requests for tracking purposes.

## Notifications {#cto-mobile-overview__section_rsx_v4g_wfc}

Notifications displays all notifications for the current user.

## Settings {#cto-mobile-overview__section_ssx_v4g_wfc}

Settings displays all setting configurations for the Care Team Mobile user experience.