---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Components installed

# Components installed with Care Team Work Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed when you activate Care Team Work Management, including script includes, UI actions, and flows.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

For tables and roles installed with Care Team Work Management, see [Tables installed with Care Team Work Management](https://www.servicenow.com/docs/A9UT3gq4fx9QvDt~9zACWA "The following tables are installed with Care Team Work Management.") and [Roles installed with Care Team Work Management](https://www.servicenow.com/docs/Uzf8eK_3lXZipzdPtTWhIQ "The following roles are installed with Care Team Work Management.").

## UI actions installed with Care Team Work Management {#ctwm-components-installed__section_ctwm_ui_actions}

|-|-|-|
| **UI action name** | **Table** | **Description** |
| Cancel | Healthcare Orchestration Case \[sn_hco_orchestration_case\] | Cancels the healthcare orchestration case after validating that child tasks can also be cancelled. |
| Close Case | Healthcare Orchestration Case \[sn_hco_orchestration_case\] | Closes the healthcare orchestration case via the Validate and close cancel cases tasks flow. |
| Publish | Task Plan Template \[sn_task_plan_template\] | Publishes the task plan template so it can be used to generate cases and tasks. Restricted to the template owner or admins. |
[ ]

{#ctwm-components-installed__table_ctwm_ui_actions}

## Flows installed with Care Team Work Management {#ctwm-components-installed__section_ctwm_flows}

|-|-|
| **Flow name** | **Description** |
| Validate and close cancel cases tasks | Validates the state of all child tasks and closes or cancels the healthcare orchestration case accordingly. |
[ ]

{#ctwm-components-installed__table_ctwm_flows}

## Work configuration components installed with Care Team Work Management {#ctwm-components-installed__section_ctwm_work_configurations}

These FSM Work Configuration components isolate Care Team Task business logic from standard field service work orders. Care team tasks can be assigned directly to agents without a qualification or dispatch step.

|-|-|-|
| **Record** | **Table** | **Description** |
| Care Team Work Management | Work Configuration \[wm_work_configuration\] | Resolves care team tasks to the Care Team SM Configuration, bound to the Care Team Task \[sn_cto_task\] table. |
| Care Team Work Management | SM Configuration \[sm_config\] | Disables qualification and auto-dispatch for care team tasks, so tasks can be assigned directly to an agent. |
| Care Team Task Type | Work Type \[wm_work_type\] | The work type stamped on care team tasks so FSM's resolver reaches the Care Team SM Configuration. |
| Care Team Work Management | Work Type Category \[wm_work_type_category\] | Groups the Care Team Task Type work type. |
[ ]

{#ctwm-components-installed__table_ctwm_work_configurations}

A care team task is automatically transitioned to Assigned once it is in an open state and has an assignee. No qualification or dispatch step is required.