---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create assignment groups

# Create assignment groups for Care Team Work Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate assignment groups within your care team units so care team cases and tasks can be fulfilled.

## Before you begin

Role required: admin

## About this task

Create assignment groups within each healthcare organization to control work distribution.

For example, you might add a "PICU Nurses" group or separate groups for day and night shifts.

Once created under the PICU healthcare organization, that group becomes available when assigning care team cases and tasks.

## Procedure

1. Navigate to AllHealthcare OperationsHealthcare Organizations.
2. Select the healthcare organization that you want to associate an assignment group with.
3. In the Assignment Groups related list, select New.
4. On the Service Organization Assignment Group form, fill in the fields:  

   |-|-|
   | **Field** | **Description** |
   | Service organization | Auto-populated with the name of the healthcare organization to which you're adding an assignment group. |
   | Assignment group | Name of the assignment group that is to be added. |
   [ ]

   {#ctwm-create-assignment-groups__table_ebb_bgk_c2c}
5. Select Submit.
{#ctwm-create-assignment-groups__steps_ycx_y3h_bgc}

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