---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create a group for Care Team Agent Managers

# Create a group for Care Team Agent Managers {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a group for care team agents with the sn_cto.care_team_agent_manager and wm.dispatch roles assigned so that users added to this group will inherit the collection of roles needed for care team managers.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllUser AdministrationGroups.
2. Select New.
3. In the name field, enter a name for your team member group.
4. Fill in the other fields as needed.
5. Navigate to the roles related list.
6. Click Edit.
7. Add the sn_cto.care_team_agent_manager and wm.dispatch roles into the Roles List.
8. Click Save.
{#ctwm-create-group-managers__steps_nrl_l3p_53c}

## Result

A user group has been created that you can assign care team members to when doing automated user imports.

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